Emmerie Stephens
Morristown
Summary
Professional hospitality worker, ready to excel in a fast-paced environment. Proven track record in ensuring exceptional customer service and satisfaction. Strong focus on teamwork and adaptability, consistently meeting changing needs. Skilled in managing multiple tasks, handling customer inquiries, and maintaining a clean and organized workspace. Reliable and results-driven, with a positive attitude and excellent communication skills.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Hostess
Morristown, NJ
02.2025 - Current
- Greeted and seated guests, ensuring optimal customer experience and satisfaction.
- Management of the reservation system.
- Coordination of seating arrangements.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Supported servers, food runners, and bussers with keeping the dining area ready for every guest and doing additional tasks such as setting tables, running food, making drinks, and checking on tables.
EMT
Morris Minute Men EMS
97 Mill Rd, Morris Plains, NJ 07950
03.2024 - Current
- Conducted equipment and vehicle checks to maintain continuous and safe operation.
- Maintained a clean and organized ambulance, ensuring optimal readiness for emergency calls.
- Expedited life-saving interventions by rapidly assessing patients'' conditions based on vital signs, symptoms, and medical history.
- Maintained levelheadedness and efficiency in high-pressure situations, effectively prioritizing tasks to save lives and provide medical care.
Customer Service
Stack Creamery
Morristown, NJ
09.2022 - 12.2024
- Collaborated with team members to develop best practices for consistent customer service delivery
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts
Baby Sitter
Morristown, NJ
06.2019 - 07.2022
- Provided additional help to families during the holidays or special events
- Served as a caring and nurturing source of support for children
- Effectively managed childcare and household duties
- Communicated happenings, events, or concerns to parents
Education
High School -
Morristown High School
Morristown, NJ06-2025
Associate of Arts - Psychology
Community College of Morris
Randolph Township, NJSkills
- Communication Skills
- Fast Learner
- Adaptability
- Conflict Resolution
- Guest relations
- Ability to Work Under Pressure
Certification
- Emergency Medical Technician (EMT) - National Registry of Emergency Medical Technicians (NREMT).
- CPR/AED Certification
- New Jersey Driver's License
Timeline
Hostess
02.2025 - Current
EMT
Morris Minute Men EMS
03.2024 - Current
Customer Service
Stack Creamery
09.2022 - 12.2024
Baby Sitter
06.2019 - 07.2022
High School -
Morristown High School
Associate of Arts - Psychology
Community College of Morris