Emmery Whiteaker
Summary
Professional in customer service with track record of delivering high standards of hospitality in busy restaurant settings. Consistently maintained welcoming atmosphere and effectively managed tables to ensure smooth operations. Valued for strong teamwork and ability to adapt to changing demands while focusing on customer satisfaction and efficiency.
Overview
2
2
years of professional experience
Work History
Waitress
El Pinto Resturant
Albuquerque, NM
05.2026 - Current
- Provided excellent customer service by promptly taking orders and addressing guest inquiries.
- Assisted in maintaining cleanliness and organization of dining area to ensure a pleasant atmosphere.
- Collaborated with kitchen staff to coordinate timely food service and accurate order delivery.
- Adapted quickly to high pressure situations during peak hours, effectively managing multiple tables at once.
- Resolved guest complaints with professionalism, ensuring customer satisfaction and retention.
- Used cash registers and credit card machines to cash out customers.
Restaurant Hostess
El Pinto
Albuquerque, NM
11.2024 - 05.2026
- Greeted and seated guests promptly, ensuring welcoming atmosphere.
- Managed reservation system to optimize seating arrangements and minimize wait times.
- Assisted in menu distribution and explained daily specials to enhance guest experience.
- Collaborated with servers and kitchen staff to facilitate smooth service flow.
- Adapted quickly to changing situations, demonstrating flexibility during peak hours.
- Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
- Handled high pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Contributed to a positive team atmosphere by supporting coworkers during peak hours or when understaffed.
Education
High School Diploma -
Sandia High School
Albuquerque, NMSkills
- Customer service
- Strong multitasking
- Team collaboration
- Cleanliness
- Attention to detail
- Cash handling
Timeline
Waitress
El Pinto Resturant
05.2026 - Current
Restaurant Hostess
El Pinto
11.2024 - 05.2026
High School Diploma -
Sandia High School