Results-driven operations, sales and service director with 20+ years of expertise leading teams to exceed top and bottom line goals. Direct P&L accountability for over $40 million in annual operating revenue. Multi-practice territory manager with additional Regional responsibilities as a peer leader. Recruit, train, and manage 100+ support employees. Trusted strategic business advisor to supported Owner Dentists. Strong communication skills to help increase case acceptance and patient retention.
Partnered with COO for a Nation wide start up company focusing on Dental Specialty Service Organizations. Including Acquisitions, Operations and AI communications to help support and streamline outgoing and incoming referrals and pre/post-care communication with patients.
Director of operations of 12 practices each staffed with 1-5 General Dentist, 1-6 Hygienists, and Specialty providers including, Orthodontists, Periodontists, Endodontists, Oral Surgeons, Pediatric Dentists and support staff. Administer P&L with profits approximating $9.2 million per year. Established relationships with Owner Dentists to strategically plan practice growth, fueling patient retention and profitability. Coach Associate Dentists and Hygienists for improved patient connection and case acceptance. Facilitate the hiring, onboarding, development and retention of Operation Managers and Associate Dentists. Assist Owner Dentists in developing annual revenue targets and expense budgets. Effective at utilizing Key Performance Indicators and metrics to diagnose a practice's strengths and opportunities to improve execution of office standards and best practices.
Managed 10 rental offices responsible for all business operations for the area, including customer service, sales, strategic growth planning, policy development, collections process and inventory control. Developed strategies to position the business to shape and capitalize on emerging customers and market needs. Pro-actively identified and solved complex problems that impact sales management and the direction of the business. Fostered a cohesive team through innovative development and support initiatives.