Emmie Chatzimanika

• Oversaw complete lifecycle of key products, from initial concept to release.
• Led efforts of multi-disciplinary project groups, internal and external.
• Designed strategic touchpoints to enhance member, employer, and provider interactions.
• Conducted comprehensive market research to enhance product portfolio roadmaps.
• Managed vendor selection through comprehensive RFP/RFI evaluations.
• Developed clear program goals, performance metrics and success benchmarks.
• Designed leadership reports to enhance decision-making processes.
• Conducted training sessions for both internal and external stakeholders on innovative programs.
• Encouraged consensus among stakeholders to support strategic decisions.
• Devised alternative strategies to launch offerings under resource constraints.
• Spearheaded efforts for transformative process changes.
• Advocated and engaged in data analysis to address complex business questions.

Launched and managed innovative programs:

• Implemented Healthy Actions, a digital wellness incentive programs for employers.
• Developed Pathway to Savings, a comprehensive bundling savings program for employers.
• Implemented a Reference Based Benefit design tailored for self-funded plans.
• Modernized and optimized Blue Funding Solution, a Level-Funded financial arrangement.
• Implemented the expansion of Dental Enhanced Total Health Benefits.
• Organized and categorized Blue Cross Maternity and Infertility Benefits for employer convenience.
• Developed an Outcomes Based Employer Pilot to address Disparities in Health Care for targeted accounts.
• Utilized Agile methodologies to prototype and pilot a 'source of truth' system for health care products and benefits.

• Implemented strategic initiatives and process improvements through Small Group Rating and Selling Engine releases.
• Coordinated cross-functional teams and managed scope, requirements, and resource allocation.
• Created streamlined workflows to enhance sales operations.
• Led the Specialty Benefits PMO supporting their ongoing technology and business needs.

• Managed the upgrade of an obsolete brokerage compensation platform.
• Recorded existing and proposed workflows.
• Created multiple quantitative models to enhance sales strategy.

• Managed the launch and provider adoption strategy of the Online Payments and Remittance service through vendor PaySpan.
• Led the project workgroups on provider adoption and marketing communications.
• Participated in Provider Contracting meetings to promote the adoption of the Provider Self Service technologies as part of the HPIP program.

• Designed a comprehensive Production Readiness framework for IT Operations.
• Spearheaded project transitions from Development and UAT phases to Implementation through Stage Gate evaluations.
• Implemented and supported the Production Readiness reporting system.

• Delivered comprehensive project management services for Mutual Fund Operations and Corporate Trust.
• Served as primary point of communication between business units and Global Technology Group.
• Engineered automation solutions to enhance reporting efficiency in Mutual Fund Operations.
• Prepared strategies to ensure organizational resilience during disruptions (Business Continuity and Impact Analysis plans).