Summary
Work History
Education
Skills
Timeline
pwb

Emmitt Fagan

Willis,Texas

Summary

Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Proactive manager with demonstrated leadership abilities, strategic planning expertise and problem-solving acumen. Assists senior managers with accomplishing demanding targets by encouraging staff and coordinating resources. Methodical and well-organized in optimizing coverage to meet operational demands. Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement. Agile and adaptable staff leader with stellar work history, motivational approach and upbeat nature. Skilled at training employees and leveraging organized approaches to handle daily planning, scheduling, and customer service requirements. Forward-thinking and industrious with diplomatic communication style focused on maximizing engagement and satisfaction. Accomplished Assistant Manager with in-depth experience consistently rising through ranks. Well-versed in sales, personnel management, accounting and inventory management. Dedicated to complete knowledge of company products and services for optimized customer service. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. Management professional with track record of effective team leadership and operational oversight. Consistently achieves goals through collaborative efforts and adaptability to changing demands. Skilled in conflict resolution, process improvement, and fostering positive work environment. Professional with strong background in leadership and team management. Proven track record in driving results and ensuring team collaboration. Skilled in strategic planning, problem-solving, and adapting to dynamic environments. Known for reliability, effective communication, and delivering high-quality outcomes.

Work History

General Clerk

Polunsky Box Factory
03 2017 - 06 2024
  • Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
  • Streamlined office processes by implementing efficient filing and organizational systems.
  • Supported team members with various administrative tasks, contributing to a well-functioning office environment.
  • Typed letters, e-mails, memorandums and other documents and submitted work to originating staff member for review, changes and approval.
  • Provided exceptional support during company audits by organizing necessary documentation and assisting auditors as needed.
  • Completed and delivered requests for photocopying, printing, scanning or faxing and regularly maintained and serviced equipment to reduce workflow disruptions.
  • Maintained supplies inventory by regularly checking stock levels and placing orders when necessary to prevent shortages.

General Clerk

Coffield Metal Fab
08 1998 - 02 2017
  • Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
  • Streamlined office processes by implementing efficient filing and organizational systems.
  • Maintained supplies inventory by regularly checking stock levels and placing orders when necessary to prevent shortages.
  • Increased efficiency by cross-training in various administrative roles for better coverage during absences or high-demand periods.
  • Contributed to a positive work environment through excellent interpersonal skills and collaborative teamwork efforts.
  • Supported team members with various administrative tasks, contributing to a well-functioning office environment.
  • Boosted productivity with adept multitasking abilities while maintaining a high level of organization across all tasks performed simultaneously.
  • Ensured confidentiality of sensitive information by adhering to company policies regarding document handling procedures and data protection protocols.
  • Expedited document processing by skillfully utilizing office equipment such as scanners, copiers, and fax machines.
  • Provided quality clerical support through data entry, document management, email correspondence, and overseeing operation of office equipment.

Salesperson

Questco
05 1988 - 11 1993
  • Engaged customers in social conversations to create pleasant and easy shopping experience.
  • Worked to build relationships with customers and built potential for additional sales.
  • Developed relationships with clients for increased loyalty and repeat business.
  • Enhanced product knowledge by attending training sessions and staying current with industry trends.
  • Boosted sales by consistently engaging with customers and addressing their needs effectively.
  • Provided exceptional customer service, resulting in numerous positive reviews and referrals.
  • Expanded customer base through targeted prospecting and networking efforts.
  • Coached new hires on sales techniques, contributing to their development as successful team members.
  • Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.

Assistant Manager

Mazzio’s Pizza
04 1985 - 05 1988
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
  • Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
  • Generated repeat business through exceptional customer service.
  • Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.

Education

Business Administration - Business Management

Sam Houston State University
05.1988

Skills

  • Recruiting and interviewing
  • Staff supervision
  • Employee scheduling
  • Business planning
  • Business administration
  • Employee performance evaluations
  • Operations management
  • Training
  • Negotiation

Timeline

General Clerk

Polunsky Box Factory
03 2017 - 06 2024

General Clerk

Coffield Metal Fab
08 1998 - 02 2017

Salesperson

Questco
05 1988 - 11 1993

Assistant Manager

Mazzio’s Pizza
04 1985 - 05 1988

Business Administration - Business Management

Sam Houston State University

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Emmitt Fagan