Emmitt Neil Smith
Argyle
Summary
Collaborative Account Manager with demonstrated success in relationship building, negotiating and developing new business within targeted and assigned accounts. Skilled at identifying the unique needs of credit unions and providing the appropriate solutions. Ability to handle multiple projects simultaneously with a high degree of accuracy. Excellent interpersonal skills for providing superior customer service. Strong analytical aptitude with great attention to detail. Self-motivated, driven and adaptable with proven track record of exceeding goals.
Overview
41
41
years of professional experience
Work History
Sales Account Manager
America's Credit Unions
2012.01 - Current
- Managed a diverse portfolio of accounts, ensuring each client received personalized attention and support.
- Increased sales revenue by identifying and pursuing new business opportunities.
- Negotiated prices, terms of sale and renewal agreements.
- Analyzed and reported on customer activity, business trends and areas of concern.
- Developed and maintained long-term relationships with key clients for sustained growth.
- Collaborated with cross-functional teams to ensure seamless delivery of products and services.
- Attended industry conferences and events, establishing valuable networking connections for potential partnerships.
- Resolved problems with high-profile customers to maintain relationships and increase return customer base.
- Built client relationships by acting as liaison between customer service and sales teams.
Regional Sales Manager/Independent Contractor
Credit Union National Association, Inc.
2004.03 - 2012.01
- Expanded market share within the region by identifying growth opportunities and collaborating with cross-functional teams.
- Achieved regional sales objectives by coordinating sales team, developing successful strategies, and servicing accounts to strengthen business relationships.
- Developed and maintained positive relationships with clients in assigned sales territories.
- Ensured customer satisfaction by addressing inquiries promptly, resolving issues, and providing exceptional service.
- Attended industry conferences and tradeshows to stay up-to-date with market trends and customer needs.
- Analyzed competitor offerings to devise targeted sales pitches, effectively differentiating our products from competitors in the marketplace.
- Collaborated cross-functionally with headquarters, regional and other teams nationally to maintain consistent message and experience.
Regional Sales Manager
Medical Outsourcing Services
2001.03 - 2004.02
- Expanded market share within the region by identifying growth opportunities and collaborating with cross-functional teams.
- Exceeded sales quotas and increased profitability through effective sales strategy and business planning.
- Managed accounts to retain existing relationships and grow share of business.
- Analyzed competitor offerings to devise targeted sales pitches, effectively differentiating our products from competitors in the marketplace.
- Generated detailed sales reports and forecasts to analyze performance and track progress.
Sales Operations Manager
Home Care Medical Supply, Inc.
1996.08 - 2001.01
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Increased sales revenue by developing and implementing effective sales strategies.
- Built long-lasting client relationships through excellent customer service and consistent followups.
- Managed key accounts with strategic planning and relationship building, resulting in increased customer loyalty and repeat business.
- Consistently met or exceeded quarterly sales targets through diligent effort and persistence in closing deals.
- Developed strong relationships with key clients, leading to increased customer satisfaction and retention rates.
- Facilitated cross-departmental collaboration to ensure seamless customer experience from initial contact through post-sale support.
Regional Sales Manager
R2 Scan Systems/MMI Medical Imaging
1989.02 - 1996.06
- Expanded market share within the region by identifying growth opportunities and collaborating with cross-functional teams.
- Developed and maintained positive relationships with clients in assigned sales territories.
- Conducted product demonstrations and presentations to potential clients to capture more sales.
- Consistently exceeded annual territory revenue goals by prioritizing high potential accounts and executing customized action plans.
- Ensured customer satisfaction by addressing inquiries promptly, resolving issues, and providing exceptional service.
Sales Agent
Gemcraft Homes
1984.02 - 1988.12
- Achieved top performer status within the company due to consistent high sales numbers.
- Enhanced product knowledge through continuous training and professional development opportunities.
- Negotiated prices, terms of sales and service agreements.
- Developed strong relationships with clients through excellent customer service and regular followups.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
Sales Agent
Century 21 Real Estate LLC
1983.06 - 1984.02
- Assisted call-in customers with questions and needs.
- Explained features and advantages of real estate listings to prospective clients.
- Listed and sold real estate properties
- Enhanced product knowledge through continuous training and professional development opportunities.
- Increased sales revenue by consistently meeting and exceeding sales targets.
Education
Business Administration
The University of Texas At Arlington
Arlington, TXCUDE Designation, National Credit Union Foundation
Madison, WISkills
- Building/Retaining Relationships
- Excellent Presentation Skills
- Strategic account development/management
- Verbal and written communication
- New Business Development
- Detail-oriented data analysis
- Salesforce proficiency
- Excellent Listening Skills
- Solution selling
- Complaint resolution
- Business Intelligence
- Revenue Generation
Accomplishments
- Managing a multi-state territory providing credit unions with online education and compliance management solutions, eSchools, webinars, and sales and service solutions.
- Consistent Performance. Exceeding sales targets on several products this year by 101%-115%.
- Personally generated over $1.7M in current and future signed contract revenue through July 2024..
- Maintaining and deepening relationships with hundreds of current accounts.
- Renewing expiring contracts, managing customer satisfaction, and selling additional products to existing customers to increase loyalty and revenue.
Timeline
Sales Account Manager
America's Credit Unions
2012.01 - Current
Regional Sales Manager/Independent Contractor
Credit Union National Association, Inc.
2004.03 - 2012.01
Regional Sales Manager
Medical Outsourcing Services
2001.03 - 2004.02
Sales Operations Manager
Home Care Medical Supply, Inc.
1996.08 - 2001.01
Regional Sales Manager
R2 Scan Systems/MMI Medical Imaging
1989.02 - 1996.06
Sales Agent
Gemcraft Homes
1984.02 - 1988.12
Sales Agent
Century 21 Real Estate LLC
1983.06 - 1984.02
Business Administration
The University of Texas At Arlington
CUDE Designation, National Credit Union Foundation
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