Emmly Francis
Ponchatoula,LA
Summary
Compassionate and dedicated CNA with extensive experience at Community Care Center of Mandeville, skilled in patient care and vital signs monitoring. Proven ability to enhance patient satisfaction through empathetic communication and effective collaboration with interdisciplinary teams, ensuring personalized care plans that promote dignity and independence. Committed to maintaining HIPAA compliance and safety standards.
Overview
11
11
years of professional experience
1
1
Certification
Work History
CNA
Community Care Center of Mandevillie LLC Heritage Manor Nursing Home
Mandeville, LA
01.2026 - Current
- Provided compassionate care to residents, ensuring comfort and safety during daily activities.
- Assisted with personal hygiene and grooming tasks, promoting dignity and respect for residents.
- Monitored vital signs and reported changes to nursing staff for timely interventions.
- Documented patient care accurately in electronic health records, maintaining confidentiality and compliance.
- Collaborated with interdisciplinary teams to develop individualized care plans for residents' needs.
- Trained new staff on protocols and best practices in resident care procedures and safety measures.
- Implemented infection control practices, contributing to a safer environment for residents and staff.
- Participated in continuous education programs to enhance skills and improve patient care quality.
- Assisted patients with daily living activities, promoting independence and dignity.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Enhanced patient satisfaction by providing compassionate and attentive care.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Maintained confidentiality of patient information according to HIPAA guidelines while communicating effectively with team members about critical updates.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Utilized proper body mechanics and assistance devices when transferring patients, minimizing the risk of injury for both parties.
- Ensured prompt response to call lights, addressing patient needs in a timely manner.
Direct Care Worker
Happy Haven Homes INC.
Hammond, LA
09.2015 - 01.2026
- Assisted individuals with daily living activities, promoting independence and quality of life.
- Monitored client health and behavior, reporting changes to healthcare professionals promptly.
- Developed personalized care plans in collaboration with families and interdisciplinary teams.
- Trained new staff on best practices for patient care and safety protocols.
- Implemented recreational activities to enhance social interaction and engagement among clients.
- Conducted regular assessments to evaluate the effectiveness of care strategies and adjust as needed.
- Ensured compliance with regulatory standards, maintaining a safe and supportive environment for clients.
- Facilitated communication between clients, families, and healthcare providers to address concerns effectively.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Provided emotional support to patients during difficult times, fostering a sense of trust and psychological wellbeing.
- Assisted patients with daily living activities such as bathing, dressing, grooming, and feeding for improved quality of life.
- Delivered exceptional service by prioritizing patient safety while maintaining confidentiality according to HIPAA guidelines.
- Facilitated recreational activities for patients that promoted socialization, physical activity, and cognitive stimulation.
- Maintained detailed records of patient progress, ensuring accurate information was readily available for healthcare providers and family members.
- Managed challenging behaviors effectively using appropriate de-escalation techniques and crisis intervention strategies when necessary.
- Demonstrated empathy and understanding while addressing the diverse cultural, social, emotional, or intellectual needs of each patient.
- Enhanced patient well-being by providing compassionate and individualized care tailored to their specific needs.
- Continuously updated personal knowledge within the direct care field through regular training sessions and workshops to ensure optimal care for each patient.
- Utilized active listening skills in order to understand each patient''s unique needs, preferences, and goals for their care plan execution.
- Monitored and assisted residents through individual service plans.
- Administered medications accurately and promptly, adhering to medication schedules and physician instructions.
- Recorded temperature, blood pressure, pulse, or respiration rate as directed by medical or nursing staff.
- Reduced instances of patient injury through vigilant monitoring and timely intervention in high-risk situations.
Education
High School Diploma -
Sumner Jewel High School
Kentwood, LAMedical Administrative Assistant
Ultimate Medical Academy
Clearwater, FL04.2026
Skills
Time management
Patient care
Vital signs monitoring
Compassion and empathy
Bathing assistance
Attention to detail
HIPAA compliance
Feeding assistance
Basic life support
Dressing assistance
Maintaining confidentiality
End-of-life care
Compassionate communication
Patient transfers
Emotional support
Complex Problem-solving
Emergency response
Clinical documentation
Medication administration
Wound care
Problem-solving
Multitasking and organization
Critical thinking
Team collaboration
Active listening
Flexibility and adaptability
Conflict resolution
Patient advocacy
Physical stamina
Health monitoring
Cultural sensitivity
Medication assistance
Lifting and transferring
Patient hygiene assistance
Infection control practices
Toileting assistance
Reliable team player
Recording vital signs
Safety precautions
Collecting vital signs
Bedside manner
Compassionate
Patient lifting
Patient-focused care
Electronic charting
Compassionate caregiver
Geriatric care
Direct patient care
Mobility assistance
Supporting personal needs
Ambulation assistance
Companionship and emotional support
Documenting behaviors
Responding to emergencies
Medical terminology
Patient relationship building
Light housekeeping
Inpatient care
Maintaining privacy
Adaptable
Patient assessments
Healthcare ethics
Specimen collection
Transporting patients
Trustworthy companion
Patient management
Valid state driver's license
Patient relations
Activity planning
Care plan implementation
Quality assurance
Certification
Certified Medical Assistant, Certified Nursing Assistant, and Medical Administrative Assistant
Languages
English
Full Professional
Timeline
CNA
Community Care Center of Mandevillie LLC Heritage Manor Nursing Home
01.2026 - Current
Direct Care Worker
Happy Haven Homes INC.
09.2015 - 01.2026
High School Diploma -
Sumner Jewel High School
Medical Administrative Assistant
Ultimate Medical Academy