Emmy Cardone
Bastrop
Summary
Motivated Sales Associate experienced in retail environments. Delivered memorable guest experiences through welcoming interactions and extensive product knowledge. Focused on embracing new challenges while leveraging strong work ethic, adaptability, and exceptional interpersonal skills.
Overview
1
1
Certification
17
17
years of professional experience
Work History
Market Associate
Boring bodega
Bastrop
03.2026 - Current
- Managed inventory levels to ensure product availability and minimize stockouts.
- Managed product inventory levels and monitored stock levels for replenishment purposes.
- Analyzed customer feedback to improve service quality and product selection.
- Assisted customers with inquiries about products or services offered by the company.
- Assisted in planning community events to enhance customer engagement and loyalty.
- Maintained store cleanliness and organized product displays for optimal visibility.
- Implemented new systems designed to streamline workflow processes throughout the store.
Project Manager
Hive Roofing and Solar
Bastrop
08.2025 - Current
- Led project planning and scheduling for roofing and solar installations.
- Forecasted, scheduled and monitored project timelines, personnel performance, and cost efficiency.
- Coordinated resources and subcontractors to ensure timely project execution.
- Monitored progress of each project to ensure timely delivery of deliverables in accordance with established quality standards.
- Developed solutions to project risks and issues, meeting quality and timeline goals and objectives.
- Facilitated team meetings to align goals and address project challenges.
- Oversaw safety compliance during all phases of project execution.
TSA
Hotworx 24, Infrared Fitness Studio
TX
09.2023 - Current
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Collaborated with team members to achieve project objectives and meet deadlines, ensuring timely completion.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
- Oversaw inventory and supplies to maintain material availability.
- Conducted routine maintenance and repairs on mechanical systems and industrial equipment.
- Oversaw inventory and supplies management to ensure timely availability for operations., maintaining availability of materials to support operations.
- Assisted customers with inquiries and transactions, contributing to productivity goals and supporting profit growth.
CSA - Customer Service Associate
SpaceX
Bastrop
06.2025 - 10.2025
- Provided technical support to customers via phone, email, and chat, troubleshooting hardware and software issues.
- Documented customer interactions and solutions in ticketing system, enhancing future reference and support continuity.
- Documented all customer interactions and solutions in a detailed ticketing system for future reference.
- Performed remote diagnostics and troubleshooting to identify root causes of technical problems.
- Maintained professionalism while resolving issues for difficult customers, effectively de-escalating tense situations to ensure customer satisfaction.
- Participated in regular training sessions to stay updated on new products, features, and troubleshooting techniques.
- Proposed process improvements that enhanced support team efficiency and streamlined workflows.
Office Manager/Administrative Assistant
Hwy 71 RV Park and Storage
Cedar Creek
01.2020 - 08.2023
- Money management, filing, customer service, setting reservations, Handled maintenance calls to ensure timely repairs., Executed targeted advertising campaigns to increase visibility., Conducted park maintenance tasks to enhance visitor experience. and eviction, Oversaw pool and gym maintenance to ensure facility standards..
- Money management, filing, customer service, setting reservations, maintenance calls, advertising, park maintenance and eviction, pool and gym maintenance.
- Monitored client payments and contacted those with past due balances to ensure timely collections.
- Monitored inventory levels and placed orders to ensure availability.
- Implemented and upheld company protocols to ensure efficient daily operations.
- Analyzed data from various sources to identify trends and recommend actionable improvements.
Front Desk
HT Fitness
Bastrop
11.2020 - 02.2021
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Enhanced customer satisfaction by resolving issues with friendly, knowledgeable service.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Surpassed customer satisfaction expectations by implementing creative problem-solving techniques.
- Maintained updated knowledge through continuing education and advanced training.
- Worked with cross-functional teams to achieve goals.
- Updated and maintained databases with current information.
- Realized cost savings through development of effective, functional solutions to service challenges.
- Operated equipment and machinery according to safety guidelines.
Car hop
Sonic Drive-In
Bastrop
02.2019 - 10.2019
- Took customer orders accurately and efficiently using a handheld device.
- Processed payments, accurately handling cash and providing change to patrons.
- Resolved customer concerns independently, correcting issues and fostering brand loyalty.
- Informed kitchen staff about inventory shortages to ensure timely meal preparation.
- Notified kitchen staff of shortages or special orders, enabling swift action to minimize wait times.
General Manager
El Taquito
Round Rock
04.2017 - 10.2018
- Facilitated meetings with senior management team to assess progress toward key objectives.
- Managed product development initiatives from concept to completion, ensuring alignment with market needs.
- Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
- Guided management and supervisory staff to promote smooth operations.
- Coached management and supervisory staff to enhance operational efficiency and team cohesion.
- Implemented employee recognition programs to motivate staff members towards achieving organizational goals.
- Created staff work schedules and designated tasks to team members.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Administered employee discipline through verbal and written warnings.
Painter
Iowa Factory Prefinish
Mitchellville
08.2015 - 02.2017
- Coordinated and completed ongoing routine painting of the exterior and interior of the properties.
- Coordinated and completed routine exterior and interior painting projects to enhance property appearance.
- Ensured surfaces were clean and smooth to achieve high-quality paint application.
- Operated compressors, striping machines, sandblasters and spray equipment.
- Determined appropriate color for new and replacement applications during consultation with customers.
- Consulted with customers to determine appropriate colors for new and replacement applications, ensuring satisfaction with final results.
Restaurant Manager
Sneds Raceway Cafe
Newton
06.2012 - 09.2014
- Scheduled and directed staff in daily work assignments, ensuring optimal workflow and productivity.
- Resolved problems or concerns, achieving satisfactory outcomes for all parties involved.
- Efficiently resolved problems or concerns to the satisfaction of all involved parties.
- Negotiated vendor contracts and maintained accurate records to support operational efficiency.
Sales Consultant
Lithia Nissan
Ames
11.2013 - 03.2014
- Maintained 150 client accounts, ensuring optimal service and satisfaction.
- Consistently met and exceeded department expectations for productivity and accuracy levels.
- Compiled monthly commissions payroll reports for 10+ sales representatives, ensuring accuracy and timely distribution.
- Created and managed spreadsheets to monitor bi-monthly billings, client proposals, contracts, subcontracts, and subcontractor licenses.
Sales Representative
Lithia Nissan Of Ames
Ames
08.2009 - 11.2012
- Extended customer subscriptions, offering discounts and promotions to ensure high customer retention rates.
- Engaged casual shoppers to provide information about featured products and recommend merchandise, driving sales opportunities.
- Engaged casual shoppers to inform about featured products and recommend merchandise, creating sales opportunities.
- Identified customer needs by asking questions and advising on best solutions.
- Performed regular follow-ups with prospects to close deals in a timely manner.
- Developed relationships with key clients, ensuring repeat business and fostering loyalty.
- Conducted market research to identify selling possibilities and evaluate customer needs.
- Analyzed customer feedback to improve products and services.
- Negotiated pricing contracts with customers, enhancing profitability through tailored agreements.
Education
Criminal Justice - Some College
Colorado Technical University
Colorado Springs, COHigh school diploma or GED -
Herbert Hoover High School
Des Moines, IACriminal Justice -
Colorado Technical University
Colorado Springs, COSkills
- Technology sales
- Record keeping
- Fundraising
- Moving
- Multitasking
- QuickBooks
- Schedule management
- Accounting experience
- Remote work
- Office coordination
- Driving
- Customer service
- Time management
- Project planning
- Conflict management
- Attention to detail
- Calm under pressure
- Computer skills
- Box truck
- Systems & applications support
- Heavy lifting
- Team building
- Contracts
- Sales forecasting
- Verbal communication
- Staff supervision
- Team management
- Commercial driving
- Analytical and critical thinking
- Crisis management
- B2B sales
- IT
- Microsoft Outlook
- Friendly, positive attitude
- Employee engagement
- Community care
- Tech sales experience
- Bookkeeping
- Communication skills
- Construction administration
- Fleet management
- Computer operation
- Microsoft Word
- Effective communication
- Project team coordination
- Vendor relationship building
- Accounting systems
- Technical troubleshooting support
- Training & development
- Warehouse experience
- Employee training
- Problem solving
- Filing
- Manual handling
- QuickBooks Online
- Administrative experience
- Disability support
- Housing assistance programs
- Teamwork
- Microsoft PowerPoint
- Productivity software
- Word processing
- Microsoft Excel
- Report writing
- Office supply management
- Delivery driver experience
- Delivery vehicle
- Forecasting
- Microsoft Office
- Digital marketing
- Application Integration
- Sales
- Windows
- Conflict management
- Customer relationship management
- Inventory management
- Project execution
- Technical troubleshooting
- Team collaboration
- Quality assurance
- Data-driven decisions
- Process improvement
Certification
- QuickBooks Certified ProAdvisor
- TABC Certification
- Non-CDL Class C Driver's License
- Food Handler Certification
- ServSafe
Willing To Relocate
- Smithville, TX
- Bastrop, TX
- Elgin, TX
Timeline
Market Associate
Boring bodega
03.2026 - Current
Project Manager
Hive Roofing and Solar
08.2025 - Current
CSA - Customer Service Associate
SpaceX
06.2025 - 10.2025
TSA
Hotworx 24, Infrared Fitness Studio
09.2023 - Current
Front Desk
HT Fitness
11.2020 - 02.2021
Office Manager/Administrative Assistant
Hwy 71 RV Park and Storage
01.2020 - 08.2023
Car hop
Sonic Drive-In
02.2019 - 10.2019
General Manager
El Taquito
04.2017 - 10.2018
Painter
Iowa Factory Prefinish
08.2015 - 02.2017
Sales Consultant
Lithia Nissan
11.2013 - 03.2014
Restaurant Manager
Sneds Raceway Cafe
06.2012 - 09.2014
Sales Representative
Lithia Nissan Of Ames
08.2009 - 11.2012
Criminal Justice - Some College
Colorado Technical University
High school diploma or GED -
Herbert Hoover High School
Criminal Justice -
Colorado Technical University