Emmy Guzman
Philadelphia,PA
Summary
Seasoned Service Manager bringing 2 years of food industry experience. Proficient in business practices, standards of operation and customer needs. Empowering leader with passion for developing teams with focus on exceptional service delivery and customer retention.
Overview
5
5
years of professional experience
Work History
Service Manager
Chipotle Mexican Grill
Philadelphia, PA
07.2021 - Current
- Maintained team productivity and quality of service by establishing and maintaining clear benchmarks.
- Monitored team performance, adhered to service level agreements (SLAs) and provided detailed job training.
- Trained less-skilled service workers on standards, efficiency and conflict resolution for best-in-class customer service.
- Monitored safety compliance to maintain strict standards and protect team members from harm.
- Maintained effective supply levels by monitoring and reordering food stock and dry goods.
- Maintained compliance with company policies and procedures for food safety, sanitation and quality.
- Oversaw balancing of cash registers, reconciled transactions and deposited establishment's earnings to bank.
- Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
Kitchen Manager
Chipotle Mexican Grill
Philadelphia, PA
04.2020 - 07.2021
- Conducted daily checks of refrigerators and freezers to verify proper food storage, container labeling and surface cleaning.
- Scheduled and received food and beverage deliveries, adhering to food cost and budget.
- Delegated food preparation duties down to cooks and followed up with cooks to verify proper preparation and production of meals.
- Checked and tested foods to verify quality and temperature.
- Wiped down counters using sanitizing spray to prevent cross-contamination among food items.
- Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
- Developed kitchen staff through training, disciplinary action and performance reviews.
- Created and deployed successful strategies to boost restaurant performance, streamline food prep processes and reduce waste.
Certified Trainer
Chipotle Mexican Grill
Philadelphia, PA
02.2020 - 04.2020
- Taught new team members correct procedures for all areas of operations.
- Set positive example for team members by providing high-quality, efficient service.
- Trained other employees in customer service, food safety and performance requirements.
- Greeted customers with smile and provided friendly service to professionally handle every need.
- Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
- Mentored junior employees to improve performance, food safety and customer service.
- Maintained current knowledge of all team position requirements.
- Identified team weak points and implemented corrective actions to resolve concerns.
Crew Member
Chipotle Mexican Grill
Philadelphia, PA
09.2019 - 02.2020
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Took orders, prepared meals and collected payments.
- Kept food preparation area, equipment and utensils clean and sanitary.
- Collaborated with team members to complete orders.
- Worked well with teammates and accepted coaching from management team.
- Prepared products following restaurant, health, and safety standards and procedures.
Secretary
Camden County College
Blackwood, NJ
08.2017 - 06.2018
- Answered multi-line phone system and greeted callers enthusiastically.
- Scheduled appointments and conducted follow-up calls to clients.
- Maintained office supplies inventory by checking stock and ordering new supplies.
- Provided clerical support to company employees by copying, faxing and filing documents.
- Drafted agendas, recorded minutes and created documents for meetings.
Crew Member
McDonald's
Camden, NJ
03.2017 - 08.2017
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Took orders, prepared meals and collected payments.
- Kept food preparation area, equipment and utensils clean and sanitary.
- Worked front counter, drive-thru and other areas.
- Worked well with teammates and accepted coaching from management team.
- Collaborated with team members to complete orders.
- Prepared products following restaurant, health, and safety standards and procedures.
- Became familiar with products to answer questions and make suggestions.
Sales Representative
Hollister.Co
Whitehall, PA
06.2016 - 02.2017
- Greeted customers, helped locate merchandise and suggested suitable options.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Maintained clean sales floor and straightened and faced merchandise.
- Helped customers complete purchases, locate items and join reward programs.
- Checked pricing, scanned items, applied discounts and printed receipts to ring up customers.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
- Refunded payments for returned items, processed exchanges and offered store credit to achieve customer satisfaction.
- Displayed merchandise by arranging in appealing ways to boost sales.
Education
Associate of Science - Health Care Studies
Community College of Philadelphia
Philadelphia, PA06.2024
Camden High School
Camden, NJ06.2017
Associate of Science - Health Care Studies
Camden County College
Blackwood, NJ2017
Skills
- After-sales support
- Strategic business planning
- Proficient in Excel and Word
- Fluent in Spanish
Languages
Spanish
Native or Bilingual
Timeline
Service Manager
Chipotle Mexican Grill
07.2021 - Current
Kitchen Manager
Chipotle Mexican Grill
04.2020 - 07.2021
Certified Trainer
Chipotle Mexican Grill
02.2020 - 04.2020
Crew Member
Chipotle Mexican Grill
09.2019 - 02.2020
Secretary
Camden County College
08.2017 - 06.2018
Crew Member
McDonald's
03.2017 - 08.2017
Sales Representative
Hollister.Co
06.2016 - 02.2017
Associate of Science - Health Care Studies
Community College of Philadelphia
Camden High School
Associate of Science - Health Care Studies
Camden County College