Summary
Overview
Work History
Education
Skills
Timeline
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Paul Solis

San Antonio,TX

Summary

Dynamic leader with a proven track record at Heights Supreme Auto Center, excelling in strategic business planning and team leadership. Skilled in elevating customer experiences and streamlining operations, demonstrated through enhanced service delivery and staff development. Expert in MS Office and fluent in Spanish, adept at fostering relationships and driving business growth.

Overview

8
8
years of professional experience

Work History

Service Manager

Heights Supreme Auto Center
San Antonio, Texas
01.2024 - Current
  • Managed team of technicians to ensure high-quality service delivery and customer satisfaction.
  • Implemented customer feedback mechanisms to gather insights and improve service offerings.
  • Delegated work to staff, setting priorities and goals.
  • Planned and led team meetings to review business results and communicate new and ongoing priorities.
  • Oversaw daily operations of the service department, including scheduling and workflow management.
  • Hired and trained service department staff to drive performance.
  • Developed strategies for improving customer experience through enhanced product features or improved processes.

Lead Carpenter

Heights Custom Renovation
San Antonio, Texas
01.2020 - 12.2023
  • Assisted in the development of blueprints and schematics for carpentry projects.
  • Planned ahead for future needs by assessing available materials and ordering additional supplies as needed.
  • Studied blueprints or building plans to prepare layout and materials required.
  • Supervised a team of carpenters to ensure timely completion of projects.
  • Consistently constructed square and level projects.
  • Used band, circular and compound miter saws.
  • Utilized various tools, equipment, materials and forming systems to complete construction tasks.
  • Coordinated with subcontractors to work specialty areas, heating or electrical wiring work.
  • Met with customers to help design custom entertainment centers, china cabinets, mantels and kitchen cabinets for residential homes.
  • Maintained accurate records of materials, tools, and labor used on all carpentry jobs.

Warehouse Worker

Dollar General Distribution Center
San Antonio , Texas
01.2017 - 12.2020
  • Directed items according to established routing schemes using computer-controlled keyboards and scanning equipment to assist mail-sorting processes.
  • Followed established guidelines for picking orders accurately.
  • Coordinated cargo unloading with other workers to achieve efficient and safe transportation.
  • Placed bins, carts and containers in convenient locations to assist with loading efficiency.
  • Collaborated closely with other departments on special projects as needed.
  • Transported goods to designated areas within the warehouse facility.
  • Operated large vehicles, forklifts and pallet jacks to transport multiple freight loads.
  • Loaded cargo onto transportation devices and attached affixing tools to achieve safe transportation.
  • Used pallet jacks to move items to and from warehouse locations.

Education

GED -

GED
San Antonio, TX
04-2017

Skills

  • After-sales support
  • Strategic business planning
  • Productivity monitoring
  • FLUENT IN (Spanish)
  • Employee training and development
  • Leadership development
  • Goal setting
  • Staff training and development
  • Documentation and reporting
  • New employee hiring
  • Project management
  • Upselling
  • Verbal and written communication
  • Multiple priorities management
  • Team leadership
  • Positive attitude
  • Vendor sourcing
  • Performance evaluations
  • Technical support
  • Contract management
  • MS office
  • Reliable and responsible
  • Coaching and mentoring
  • Budget control
  • Sales support
  • Relationship building
  • Project planning
  • Staff motivation
  • Inventory management
  • Schedule management
  • Trustworthy and honest

Timeline

Service Manager

Heights Supreme Auto Center
01.2024 - Current

Lead Carpenter

Heights Custom Renovation
01.2020 - 12.2023

Warehouse Worker

Dollar General Distribution Center
01.2017 - 12.2020

GED -

GED

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Paul Solis