Shamari Titus
Chipotle
CHARLOTTE,NC
1
Certification
14
years of professional experience
Dynamic Service Manager known for optimizing workflow management and enhancing customer service satisfaction ratings. Proven ability to resolve conflicts and streamline communication to support team collaboration and operational success.
Work History
Service Manager
11 Months- Streamlined communication between front-of-house and back-of-house staff for improved service delivery.
- Increased overall revenue by upselling additional services and products during routine maintenance visits.
- Trained and supported team members in daily operational tasks.
- Resolved customer inquiries and complaints promptly to enhance guest satisfaction.
- Implemented strategies to increase customer service satisfaction ratings.
- Assisted in managing inventory levels to minimize waste and optimize supply chain efficiency.
- Ensured compliance with food safety standards and sanitation guidelines.
Culinary Lead
1 Year 1 Month- Developed and implemented seasonal menus to enhance guest satisfaction and reflect culinary trends.
- Collaborated with management on cost-effective sourcing of high-quality ingredients to improve menu offerings.
- Trained kitchen staff in food preparation techniques, ensuring adherence to safety and quality standards.
- Managed inventory control processes, minimizing waste while optimizing ingredient usage.
- Oversaw daily kitchen operations, streamlining workflows for improved efficiency and productivity.
- Assisted in the execution of catering events, ensuring timely service and presentation of dishes.
- Evaluated kitchen performance regularly, identifying areas for improvement and implementing best practices.
- Fostered a positive team environment through effective communication and collaboration among staff members.
- Oversaw food safety standards and compliance, enhancing operational efficiency across kitchen operations.
Service Manager
5 Years 6 Months- Resolved customer complaints in professional and a timely manner.
- Met with customers to discuss service needs and offer available solutions.
- Monitored employee performance, providing feedback to foster a positive work environment.
- Resolved customer complaints in professional and a timely manner..
- Adapted quickly to changing priorities and fast-paced work environment during peak hours.
- Resolved escalated customer complaints professionally, turning potentially negative experiences into opportunities for continued patronage.
- Hired, trained and supervised a team of service staff members to meet business goals.
- Analyzed service reports to identify areas of improvement.
Dietary Server
5 Years 2 Months- Delivered exceptional dining experiences by serving meals to patients and residents efficiently.
- Collaborated with kitchen staff to ensure accurate meal preparation according to dietary restrictions.
- Maintained cleanliness and organization of dining areas, adhering to safety and sanitation standards.
- Assisted in training new dietary servers on protocols and customer service practices.
- Mentored peers on best practices for food safety and customer engagement strategies.
- Improved patient satisfaction by providing timely and efficient meal service to residents.
- Implemented process improvements that enhanced workflow efficiency in meal service operations.
Prep Cook
3 Years 1 Month- Prepared ingredients and meals according to standardized recipes and safety guidelines.
- Monitored food quality during preparation to ensure consistency and adherence to specifications.
- Collaborated with team members to streamline food preparation processes and enhance service speed.
- Demonstrated strong multitasking abilities, managing multiple food stations simultaneously without compromising quality or speed.
- Operated kitchen equipment efficiently, ensuring compliance with health regulations.
- Assisted in inventory management, tracking stock levels, and minimizing waste.
- Contributed to menu planning discussions by providing insights on ingredient availability and seasonal options.
- Washed, peeled, and cut fruits and vegetables in advance to save time on food preparation.
- Trained new staff on food handling techniques and kitchen protocols for optimal performance.
- Maintained clean, hygienic kitchen workspace by sweeping, mopping, and taking out trash.
Education
High School Diploma
- 3.8 GPA
- Relevant Coursework: Culinary & Job Skill Training
- Relevant Coursework: Math & English I
- Completed AP course in Math
Skills
Team management
Satisfaction metrics
Upselling
After-sales support
Inventory management
Customer support management
Problem-solving
Critical thinking
Goal-oriented
Training programs
Integrity and reliability
Food safety compliance
Team leadership
Positive demeanor
Goal-oriented
Reliable and responsible
Trustworthy and honest
Supply chain optimization
Outgoing and energetic
Multitasking
Workplace safety
Policy enforcement
Sales support
Product promotion strategies
Sales assistance
Post-sale support
Customer experience enhancement
Adaptable scheduling
Accomplishments
- Documented and resolved customer related issues which led to a better customer experience.
- Supervised team of 11 staff members.
- Achieved a passing health score of 99.5 through effectively helping with keeping our stores food safety up to standards.
- Achieved making our store more money by completing by upselling with accuracy and efficiency.
Certification
- ServSafw, Eurest - 4years
- Certified Service Manager, Chipotle - 1year
Timeline
Service Manager
Chipotle
09.2025 - CurrentRead More
Culinary Lead
Eurest Compass Group
07.2024 - 08.2025Read More
Service Manager
Ace #3 Myers Park
01.2019 - 07.2024Read More
Dietary Server
Morrison Healthcare
03.2015 - 05.2020Read More
Prep Cook
Morrison Healthcare
08.2012 - 09.2015Read More
Columbia High School
High School Diploma
Read More