Emmy Moss
Washington Court House,OH
Summary
High performing professional with several years of experience delivering high impact work in the security industry. Skilled in developing strong internal and external relationships to facilitate collaborative achievement of organizational goals. Confident in ability to thrive in a fast paced setting in leverage skills in investigation, resource management, interpersonal communication to enable team success. Committed to life long learning and going the extra mile to facilitate continuous improvement.
Overview
7
7
years of professional experience
Work History
Training Manager
QuikTrip
03.2023 - Current
- Alternated training methods to diversify instruction, strengthen learning opportunities, and enhance program success.
- Developed and implemented comprehensive training program to increase employee productivity and morale.
- Monitored and evaluated training performance to determine quality and cohesiveness.
- Trained new hires to perform cross-training exercises with experienced workers.
Staff Sergeant
BMW Security
08.2018 - 03.2023
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Established positive relationships with customers and other staff members.
- Responded sensitively and competently to service customers with diverse cultural backgrounds.
- Developed strong relationships with clients through consistent communication and attentive customer service, resulting in increased overall satisfaction.
- Established and maintained strong relationships with colleagues through regular meetings and communication.
- Assisted with onboarding new staff members, providing orientation and support.
- Participated in team-building activities to foster teamwork and collaboration.
- Trained new employees on company policies and procedures, contributing to a cohesive team atmosphere and improved overall performance.
- Greeted clients and guests and assisted with variety of questions to foster exceptional customer service.
- Liaised with management and other departments to maintain smooth operations.
- Implemented incident command system protocols to establish clear lines of authority during crisis situations.
- Managed resources efficiently, allocating personnel and equipment during critical response operations.
- Evaluated response efforts after incidents, identifying opportunities for improvement in future emergency management operations.
- Managed security policies and procedures to promote safety and security of personnel and assets.
- Responded swiftly to security incidents and effectively resolved security issues.
- Monitoring and reviewing CCTV video for unusual activity, incident investigation, constructing detailed incident reports of loss prevention and safety incidents, overseeing onsite security officers, partnering with onsite operational departments to meet company's needs
Education
High School Diploma -
Wilmington High School
Wilmington, Ohio05-2014
Timeline
Training Manager
QuikTrip
03.2023 - Current
Staff Sergeant
BMW Security
08.2018 - 03.2023
High School Diploma -
Wilmington High School
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