Wendy Acosta
Vail,AZ
Summary
Dynamic Training Manager with a proven track record at Afni Call Center, specializing in training solutions development and staff development plans. Expert in enhancing employee productivity through innovative training programs and effective coaching. Strong communicator and strategic thinker, dedicated to aligning training initiatives with organizational goals to foster a high-performance culture.
Successful at developing and improving training programs for employees at all levels. Good communicator, planner and conflict manager with advanced understanding of training needs for each department.
Overview
14
14
years of professional experience
Work History
Training Manager
Afni Call Center
02.2021 - Current
- Trained new hires to perform cross-training exercises with experienced workers.
- Alternated training methods to diversify instruction, strengthen learning opportunities, and enhance program success.
- Conducted orientation sessions and organized on-the-job training for new hires.
- Communicated all learning and performance objectives, schedules, and training assessments to upper management.
- Collaborated with other departments to align training programs with organizational goals and objectives.
- Developed and implemented comprehensive training program to increase employee productivity and morale.
- Monitored and evaluated training performance to determine quality and cohesiveness.
Care Manager
Honor Home Care
08.2017 - 12.2021
- Coordinated referrals to specialists, hospitalizations, ER visits, ancillary testing, and other enabling services for patients.
- Arranged transportation and documented details of discharge transition plans.
- Consulted with supervisors to assess cases and plan strategies for enhancing care.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Maintained detailed records in compliance with agency standards and regulations.
- Evaluated clients progress and adjusted service plans to address areas of concern.
Owner/Operator
When Caring Really Matters
04.2012 - 02.2017
- Developed and nurtured lasting customer relationships by projecting professional corporate image and responding quickly to logistical and scheduling issues.
- Consulted with customers to assess needs and propose optimal solutions.
- Trained and motivated employees to perform daily business functions.
- Kept all building areas and equipment functional and well-organized to promote business performance.
- Operated with safety and skill to avoid accidents and delays.
- Managed day-to-day business operations.
Education
Bachelor of Science - Gerontology
Sacramento State University
Sacramento, CA11-2017
Skills
- Process evaluation and enhancement
- Strategic thinker
- Training solutions development
- Staff development plans
- New hire on-boarding
- Staff presentations
- Classroom instruction
- Written and oral communication
- Project management
- Coaching and mentoring
- Team direction
- Verbal and writing communication
Timeline
Training Manager
Afni Call Center
02.2021 - Current
Care Manager
Honor Home Care
08.2017 - 12.2021
Owner/Operator
When Caring Really Matters
04.2012 - 02.2017
Bachelor of Science - Gerontology
Sacramento State University