Randall Strickland
Phenix City,AL
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
12
12
years of professional experience
2015
2015
years of post-secondary education
Work History
Customer Service Representative
Afni Call Center
Opelika
03.2021 - 06.2023
- Assisted customers with inquiries and resolved issues promptly.
- Escalated complex issues to appropriate departments for further assistance.
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Developed strong customer relationships to encourage repeat business.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
Team Leader
Walmart
Opelika, Alabama
10.2015 - 09.2019
- Collaborated with management to implement store initiatives and promotions.
- Assisted in resolving customer issues, providing effective solutions and support.
- Monitored team performance, offering guidance and feedback to enhance skills.
- Maintained a positive work environment that promoted collaboration between team members.
Customer Service Lead
McDonald's Restaurant
Auburn, AL
03.2011 - 10.2015
- As a lead employee I trained employees
- Assisted management assuring that each shift was ran efficiently and on a timely manner
- Managed customer interactions to ensure satisfaction and resolve issues promptly.
- Trained new staff on service standards and operational procedures effectively.
Education
CNA Certification - Certified Nursing Assistant
Job Corp
Gadsden, AL 10.2016 - 05.2017
Opelika High School
Opelika , ALSkills
- Customer service
- Issue resolution
- Product knowledge
- Customer support
Timeline
Customer Service Representative
Afni Call Center
03.2021 - 06.2023
CNA Certification - Certified Nursing Assistant
Job Corp
10.2016 - 05.2017
Team Leader
Walmart
10.2015 - 09.2019
Customer Service Lead
McDonald's Restaurant
03.2011 - 10.2015
Opelika High School