Emmy Padron
Miami,FL
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Looking for Remote/Home Agent Employment
Overview
8
8
years of professional experience
Work History
Customer Service Representative
Teleperformance USA
06.2020 - Current
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times approx 72 callas a day back to back.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Chat-Live Customer Service as well as email correspondence
Dog Groomer,Office Manager
Mousie Paws Grooming
10.2018 - Current
- Greeted pet owners and went over available services, outlined costs, and determined special needs of animals under care.
- Contributed to client retention by consistently providing outstanding customer service to both clients and pets.
- Followed effective process for bathing and grooming dogs to remove dirt, loose hair, parasites, and hair mats.
- Kept animal coats clean and healthy with regular washing, grooming, and trimming.
- Appointment management
- Office Manager/Owner duties. Invoicing, Payments
Supervisor
Teleperformance USA
06.2020 - 10.2022
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
- Monitored workflow to improve employee time management and increase productivity.
- Evaluated employee performance and coached and trained to improve weak areas. 30 agent team-development & coaching
Payment Posting/Records Officer/Appt Scheduler
Ponce De Leon Diagnostics
09.2015 - 10.2018
- Created and maintained electronic filing system for quick and easy retrieval of records.
- Assisted with typing, data entry, and answering incoming calls as required.
- Updated records with new information/Billing coding entry, EOB /Resolved wit Ins Company Insurance issues for non payments
- Payment posting, adjustments, write off as well as month end reporting
- Appointment scheduler as well as ICD-9 & pre-auths, referrals
Education
Associate of Arts - Computer Science
Miami Dade College
Miami, FLDog Grooming-Certification
Miami, FLGED -
Miami High School
Miami, Fl 06.1998
Skills
- Customer Service issues and problem solving
- Sales Expertise
- Professional Telephone Demeanor
- Payment/Insurance Billing
- Supervisor-Agent development
- Live Chat assistance/Email communications
Languages
English
Native or Bilingual
Spanish
Professional Working
Timeline
Customer Service Representative
Teleperformance USA
06.2020 - Current
Supervisor
Teleperformance USA
06.2020 - 10.2022
Dog Groomer,Office Manager
Mousie Paws Grooming
10.2018 - Current
Payment Posting/Records Officer/Appt Scheduler
Ponce De Leon Diagnostics
09.2015 - 10.2018
Associate of Arts - Computer Science
Miami Dade College
Dog Grooming-Certification
GED -
Miami High School