E'mojah Snow
Claymont,DE
Summary
Dynamic professional with a proven track record at M & T Bank, known for enhancing customer satisfaction and streamlining operations. Expertise in financial software and team collaboration led to significant improvements in transaction efficiency. Exceptional decision-making and fraud detection skills contribute to delivering outstanding service and operational excellence. Committed to leveraging these strengths for continued growth in the financial sector.
Overview
12
12
years of professional experience
Work History
Bank Teller
M & T Bank, Formerly Partners Trust
Wilmington, DE
07.2022 - Current
- Prepared reports on transaction activity for management review.
- Researched customer inquires regarding their accounts using internal banking systems.
- Offered every customer exceptional service levels by remaining friendly and professional during every transaction.
- Balanced teller drawers regularly throughout the day according to established procedures.
- Reported daily averages and shortages to operations department.
- Performed special services for customers, ordering bank cards and checks.
- Trained employees on cash drawer operation.
- Processed customer deposits and withdrawals accurately, balancing cash drawer daily.
Pharmacy Technician
CVS Pharmacy
Wilmington, DE
12.2020 - 09.2022
- Created new customer profiles and updated demographics, allergies and new medications in pharmacy computer systems.
- Ensured compliance with state and federal pharmacy laws and regulations.
- Assisted in training new employees on pharmacy procedures.
- Assisted pharmacist with clearing high volume of prescriptions and responded to customer questions.
- Prepared medications for dispensing by counting, pouring, labeling, and verifying doses.
- Received and verified daily incoming drug inventories, reported discrepancies and logged items into inventory system.
Assistant Manager
McDonald's
Wilmington, DE
06.2013 - 02.2018
- Maintained up-to-date knowledge of company products and services.
- Established processes for monitoring customer satisfaction levels.
- Supervised daily operations including scheduling shifts, assigning duties.
- Managed customer service inquiries and complaints in a timely manner.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
Education
High School Diploma -
James H Groves
Wilmington, DE06-2016
Some College (No Degree) - Pharmacy
Bridge Valley Community College
Charleston, WVSkills
- Currency Packaging Skills
- Expertise in Financial Software
- Data inputting
- Deposit and withdrawal management
- Cash counting
- Team collaboration
- Decision-making
- Fraud detection
- Software Application Proficiency
Custom
- training in Microsoft software
Timeline
Bank Teller
M & T Bank, Formerly Partners Trust
07.2022 - Current
Pharmacy Technician
CVS Pharmacy
12.2020 - 09.2022
Assistant Manager
McDonald's
06.2013 - 02.2018
High School Diploma -
James H Groves
Some College (No Degree) - Pharmacy
Bridge Valley Community College
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