Summary
Overview
Work History
Education
Skills
Timeline
Generic

Shahrier Emon

Natick,MA

Summary

As a customer-focused IT professional with expertise in Salesforce, PLM, and related technologies, I excel at delivering customized solutions that drive business value and increase customer satisfaction. With exceptional technical and communication skills, I forge strong business partnerships that foster trust and long-term success.

Overview

23
23
years of professional experience

Work History

Salesforce Developer

Ampion
Boston, MA
05.2021 - Current
  • Build numerous business solutions using LWCs and Apex, contributing to the success of the company's community solar initiatives
  • Develop workflows that automate manual tasks and improve the speed and accuracy of business processes using Process Builder and Salesforce Flows
  • Collaborate with team members and stakeholders to build custom solutions using Salesforce technologies, including Apex and LWCs
  • Develop Lightning Web Components (LWCs) that leverage the Salesforce platform's powerful event-driven architecture and modern web standards to build performant, responsive, and engaging user interfaces for end-users.

Senior Software Engineer

Shorelight
Boston, MA
09.2018 - 05.2021
  • Develop custom solutions using Apex and Lightning Web Components (LWCs) for Sales Cloud, including the creation of triggers and automation workflows to manage data and increase efficiency
  • Automate business processes and increase productivity using Process Builder, including the automation of lead assignment and follow-up processes
  • Build custom Apex classes and triggers to integrate Sales Cloud with various systems and services, resulting in a more streamlined lead generation and management process
  • Develop Lightning Web Components (LWCs) that leverage the Salesforce platform's rich user interface and event-driven architecture to improve the overall user experience for both end-users and administrators.

Principal Technical Support Engineer

DataSite
St Paul, MN
04.2017 - 08.2018
  • Troubleshoot Microsoft Office and Microsoft ClickOnce deployment and security-related issues, as well as other 3rd party software applications
  • Develop a troubleshooting utility to streamline and automate the numerous manual tasks needed to resolve client issues
  • Develop a time-saving tool that eliminates Application Support's one of the most time-consuming repetitive tasks.

Senior Technical Support Engineer

Adobe
Newton, MA
04.2015 - 03.2017
  • Perform root cause analysis on customer issues with the goal of enabling both peers and the customer to grow their knowledge of the product
  • Thoroughly document all communication, troubleshooting, and activity on issues reported by customers
  • Educate customers on specific product functionality required to resolve their issues
  • Write and present internal informal courses on troubleshooting areas of product functionality
  • Work cooperatively with other Technical Support team members and members of other teams such as R&D, Professional Services, QA and IT.

Teaching Fellow

Harvard University Extension School
Cambridge, MA
09.2014 - 05.2016
  • Graded student programming assignments
  • Delivered lectures on IoT (Internet of Things), .Net Micro Framework and .Net compilers.

Principal Technical Support Engineer

PTC
Needham, MA
10.2005 - 03.2015
  • Expert at installing, configuring and administering Oracle, SQL Server, Apache Web Server, Apache Tomcat, various LDAP servers and Operating systems
  • Assisted customers, PTC consultants and other field staff with installation, configuration, administration and functionality usage of the Windchill PLM Application Suite
  • Subject matter expert in LDAP protocol and Microsoft Active Directory
  • Specialized in diagnosing performance problems with Oracle, SQL Server and JVM
  • Assisted customers and PTC consultants with resolving performance problems affecting Windchill deployments
  • Performed the task of debugging software bugs and coordinating with developers in order to resolve them
  • Worked with Windchill developers in the industry to understand their requirements and assist them in customizing Windchill (using Windchill Java APIs and proprietary Info
  • Engine Web Service APIs) to meet their specifications
  • Certified PTC Instructor and have delivered onsite and web based training on Windchill administration, functionality and customization topics to customers and PTC consultants
  • Traveled to PTC’s Pune, India office and delivered extensive training to runtime engineers on Windchill administration and runtime topics
  • Certified in KCS methodology and have written and published knowledge base articles for use by the customers and PTC employees
  • Managed customer upgrade project timelines and provided nonstop support on production upgrade activities
  • Worked with Technical writing, R&D and Global services team to construct and document Windchill Upgrade documentation
  • Earned several distinctions including Tech Support Engineer of the Year award
  • Handled escalated customer issues in collaboration with escalation managers and according to PTC Technical Support's defined escalation procedures
  • Efficiently processed a range of customer cases from medium to high/advanced complexity, achieving a high level of customer satisfaction
  • Developed various utilities using C#, SQL and scripting languages
  • Developed a Google Chrome extension to augment Salesforce CRM UI.

Official Beta Tester

Microsoft Corporation
12.2000 - 01.2007
  • Beta tested and provided feedback on numerous Microsoft’s pre-released software titles including Windows Vista, Office 12, Windows XP, Office 2003, Windows 2000 SP3 Beta, Windows 2003 Server SP1 Beta and various other products.

Laptop Support Specialist

Winona State University
Winona, MN
05.2002 - 08.2005
  • Provided technical support in person also via telephone to over 8000 student, staff, and faculty laptops, both PC and Mac
  • Supported faculty and staff desktops as needed
  • Performed hardware maintenance on laptops and desktop machines
  • Assisted in the successful transition from Windows 98 to Windows XP platform on the WSU campus, as well as the transition from Mac OS 9 to Mac OS X platform
  • Provided training to students, staff, and faculty on Windows 98 to XP transition, Mac OS 9 to OS X transition, Microsoft Office applications, webpage creation, email access both on and off campus, FTP usage, data backup, file management, virus removal, spyware/adware removal, and routine PC maintenance
  • Created and maintained help documents on various topics for distribution and posting on the WSU Tech support’s intranet
  • Developed various utilities using C# that provide user data/settings migration, control over running processes and removal of spyware/malware.

Education

Graduate Certificate in Software Engineering -

Harvard University Extension School
01.2014

B. S. Computer Science -

Winona State University
01.2005

Skills

  • Windows, Linux, Unix, Mac OS X
  • C#, Java, C, XML, Javascript/JSON, HTML5/CSS3, PHP, Apex
  • MongoDB, Oracle 9i - 11g, SQL Server, MySQL, Postgres
  • Eclipse, Visual Studio Code, Visual Studio, XCode
  • Apache Web Server, Microsoft IIS, Apache Tomcat, Microsoft Active Directory, PTC Windchill PDMLink/ProjectLink
  • SalesForce UI development
  • Process Automation
  • Salesforce APEX and Visualforce
  • Apex Code

Timeline

Salesforce Developer

Ampion
05.2021 - Current

Senior Software Engineer

Shorelight
09.2018 - 05.2021

Principal Technical Support Engineer

DataSite
04.2017 - 08.2018

Senior Technical Support Engineer

Adobe
04.2015 - 03.2017

Teaching Fellow

Harvard University Extension School
09.2014 - 05.2016

Principal Technical Support Engineer

PTC
10.2005 - 03.2015

Laptop Support Specialist

Winona State University
05.2002 - 08.2005

Official Beta Tester

Microsoft Corporation
12.2000 - 01.2007

Graduate Certificate in Software Engineering -

Harvard University Extension School

B. S. Computer Science -

Winona State University

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Shahrier Emon