Emondina Derantin
Key West,Florida
Summary
Organized nursing student commended for hard work and academic achievement. Skilled in patient screening, care plan implementation and interdisciplinary collaboration. Experienced within healthcare setting in supportive roles and ready to expand on knowledge base through practical experience. Caring with patients and ready to learn. Kind and approachable worker with dedication to quality and performance.
Overview
7
7
years of professional experience
Work History
Receptionist
Keys Medical Group
3224 N Roosevelt Blvd, Key West Florida 33040
10.2022 - Current
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Resolved customer problems and complaints.
- Handled cash transactions and maintained sales and payments records accurately.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
- Handled sensitive information with discretion while maintaining strict confidentiality standards.
- Cultivated positive relationships with clients through professional demeanor and excellent interpersonal skills.
Customer Service Associate
Home Depot
Key West, Florida
10.2019 - 05.2024
- Provide outstanding service to new and long-standing customers by attending closely to concerns and developing solutions
- Handle large amounts of cash and balanced cash drawer daily within prescribed balancing guidelines
- Organize and prioritize tasks and activities and work within strict deadlines
- Fill out reports and follow up on variances during the shift
- Consistently exceed company sales targets
- Answering and forwarding phone calls
- Drove operational efficiency by using slow periods to complete all other work required
- Collaborated with team to support order preparation, manage efficient deliveries, and minimize customer service dissatisfaction
Customer Service Cashier
Publix
Key West, Florida
09.2017 - 09.2021
- Helped customers find specific products, answered questions, and offered product advice
- Worked closely with front-end staff to assist customers
- Trained new team members in cash register operation, stock procedures, and customer services
- Wiped down counters and conveyor belts to remove debris and maintain cleanliness
- Learned roles of other departments to provide coverage and keep the store operational
- Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance
- Kept registering accurately through correct billing, payment processing, and cash management practices
- Served needs of more than 100 customers daily
- Educated customers on promotions to enhance sales
Education
Associate Degree In Nursing - Nursing
The College of Florida Keys
Key West, FLAssociate of Arts - General Studies/Nursing
Florida Keys Community College
05.2022
High School Diploma -
Key West High School
06.2019
Skills
- Vital sign assessment
- Patient Assessment
- Clinical judgment
- Self-reflection
- Patient records
- Nursing Assessments
- Activities of Daily Living ADLs
- Pain assessment
- Compassionate communication
- Mental health care
- Lab testing procedures
- Infection Control
- Patient Care
- Emotional Support
- Patient Advocacy
- HIPAA Guidelines
- Excellent communication skills
- Work well as a team member
- Devote to a given task or purpose with integrity and loyalty
- Bi-lingual: English and Creole fluently
- Inbound and Outbound Calling
- Superior at multi-tasking
- Show intense and eager to learn new skills
Languages
Creole
Native or Bilingual
French
Native or Bilingual
Timeline
Receptionist
Keys Medical Group
10.2022 - Current
Customer Service Associate
Home Depot
10.2019 - 05.2024
Customer Service Cashier
Publix
09.2017 - 09.2021
Associate Degree In Nursing - Nursing
The College of Florida Keys
Associate of Arts - General Studies/Nursing
Florida Keys Community College
High School Diploma -
Key West High School