Patricia Anderson
Fort Wayne,IN
Summary
Motivated team member with a strong focus on customer satisfaction and operational efficiency. Skilled in managing patient scheduling and addressing inquiries, contributing to improved workflow and client experiences. Committed to fostering collaboration and achieving common goals through effective communication and problem-solving.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Receptionist
Anthony Medical Associates
Fort Wayne, IN
05.2023 - Current
- Managed patient check-in and check-out processes efficiently.
- Coordinated appointment scheduling with medical staff to meet patient needs efficiently.
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Organized reception area to ensure welcoming environment for patients and visitors.
- Communicated effectively with diverse patients and healthcare professionals.
- Guided patients through insurance inquiries and form completion to facilitate smooth check-in process.
Team Member
Walmart
Fort Wayne, IN
10.2022 - 12.2023
- Mastered required tasks rapidly to improve overall team performance.
- Worked different stations to provide optimal coverage and meet production goals.
- Completed jobs quickly and accurately, supporting team goals.
- Operated cash register and processed transactions efficiently and accurately.
- Trained new employees on store policies and customer service standards.
- Addressed customer complaints and resolved issues promptly and professionally.
- Pursued learning opportunities to enhance skills for future leadership roles.
Home Health Aide
BrightPoint
Fort Wayne, Indiana
08.2021 - 2022
- Monitored client health and reported changes to healthcare professionals.
- Coordinated medication management and adherence according to healthcare provider instructions to ensure health compliance.
- Supported clients in daily living activities and personal hygiene to promote independence and dignity.
- Provided companionship and emotional support to enhance client well-being.
- Prepared nutritious meals according to dietary restrictions and preferences.
- Ensured clean and safe environment for clients at home, enhancing comfort and well-being.
CNA
Canterbury Nursing Home
, IN
05.2020 - 08.2021
- Delivered compassionate care to residents, prioritizing their comfort and safety throughout daily routines.
- Assisted residents with daily living activities, enhancing their dignity and quality of life through bathing, dressing, and grooming.
- Assisted patients in ambulation and transfers using proper body mechanics.
- Performed vital sign assessments, such as taking blood pressure and temperature.
- Answered patient call lights promptly and responded to requests appropriately.
- Ensured cleanliness and organization of resident rooms and common areas, promoting a safe and welcoming environment.
Team Member
Lutheran Life Villages
Fort Wayne, IN
10.2018 - 06.2019
- Upsold high-profit items like appetizers and mixed drinks, contributing to increased sales.
- Arranged and prepared tables to create welcoming environments, enhancing guest experiences and encouraging repeat visits.
- Bussed and reset tables to maintain cleanliness and organization in dining area.
Education
High School Diploma -
New Haven High School
New Haven, IN05-2019
No Degree - Criminology & Criminal Justice
Indiana State University
Terre Haute, INSkills
- Customer service
- Call management
- Patient scheduling
- Insurance verification
- Documentation and reporting
- Greeting and seating clients
- Time management
- Attention to detail
- Effective communication
- Team collaboration
- Conflict resolution
- Training and mentoring
- Team Building
- Sales expertise
- Cash Handling
- Vital sign assessment
- Problem solving
- Calm demeanor
- Organizational skills
Additional Information
- Willing to relocate to:, Fort Wayne, IN - Terre Haute, IN - New Haven, CT Authorized to work in the US for any employer
Relocation
Willing to relocate to:
Certification
- CERTIFIED NURSING ASSISANT
- AMERICAN HEART ASSIOCATION CPR
- INDIANA ESSENTIAL SOFT SKILLS CREDITONAL
Languages
English
Full Professional
Timeline
Receptionist
Anthony Medical Associates
05.2023 - Current
Team Member
Walmart
10.2022 - 12.2023
Home Health Aide
BrightPoint
08.2021 - 2022
CNA
Canterbury Nursing Home
05.2020 - 08.2021
Team Member
Lutheran Life Villages
10.2018 - 06.2019
High School Diploma -
New Haven High School
No Degree - Criminology & Criminal Justice
Indiana State University