Emoni Karya

• Greeted customers promptly and responded to questions.
• Maintained accurate records of all transactions made within the day.
• Assisted with customer requests and answered questions to improve satisfaction.
• Processed efficient and accurate cash, check, debit and credit card payments using Point-of-Sale system.
• Performed opening and closing procedures including counting cash drawers and preparing deposits.
• Explained menu items, describing ingredient and cooking methods upon request.
• Served food and beverages to patrons and immediately remedied issues with orders.

• Create and lead activities like arts and crafts, music, dance, and fitness

• Develop weekly and monthly activity schedule

• Seek vendors for outside entertainment bookings

• Monitored attendance records of participants during activities and maintained accurate records of all program data.
• Assisted in budgeting tasks related to activity supplies, equipment purchases, and facility rentals.
• Collaborated with clinical support staff and care professionals to establish team-based, patient-centered care approach.
• Provided companionship and emotional support to elderly clients.
• Improved patient outlook and daily living through compassionate care.
• Organized recreational activities to promote physical and mental well-being of the elderly.

• Resolved guest complaints promptly and followed-up to verify restored satisfaction.
• Provided concierge services for guests.
• Prepared monthly budgets for the front office department based on projected sales figures.
• Coordinated check-out processes including verifying room charges, collecting payment and issuing receipts.
• Supervised front desk operations, enabling guests to receive superior customer service from hotel staff.
• Performed cashier duties such as taking payments, balancing accounts, handling refunds and resolving any discrepancies that arose.
• Replied to telephone, email and in-person inquiries regarding reservations, hotel information and guest concerns.
• Organized daily room assignments and ensured all necessary paperwork was completed accurately.
• Recruited, interviewed and selected employees to fill vacant roles.
• Created and Managed employees schedules to keep shifts properly staffed.