Summary
Overview
Work History
Education
Skills
Languages
Timeline
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ROSANNA DIAZ

New York,NY

Summary

Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.

Overview

14
14
years of professional experience

Work History

Assistant Head Cashier

ZARA USA INC
04.2021 - Current
  • Process sales, exchanges and refunds accurately, quickly and efficiently in all payment methods.
  • Ensure that customers are acknowledge and receive a quality service either face to face or over the telephone.
  • Responsible for maintenance of the store devices.
  • Ensure all department have sufficient cashiers cover by planning and managing the cashiers daily.
  • Open and close the registers.
  • Fully train and develop all cashiers and follow up their performances.
  • Investigate and resolve discrepancies with the resister.
  • Maintain accurate records and control of daily and weekly employees’ documents.
  • Supervised cash handling procedures to ensure compliance with company policies and accuracy in transactions.
  • Trained and mentored junior cashiers, enhancing team efficiency and service quality.
  • Implemented inventory management practices to maintain optimal stock levels at the cash register area.
  • Resolved customer inquiries and issues promptly, fostering positive shopping experiences and loyalty.
  • Collaborated with management to develop strategies for sales promotions and seasonal events.
  • Conducted regular audits of cash drawers, ensuring financial integrity and accountability within team operations.

Cashier

ZARA USA INC
09.2016 - 04.2021
  • Handled all payments, exchanges, and returns.
  • Assisted customers
  • Processed customer transactions efficiently using point-of-sale systems.
  • Provided exceptional customer service, addressing inquiries and resolving issues promptly.
  • Maintained accurate cash drawer balance, ensuring accountability and reducing discrepancies.
  • Monitored inventory levels, assisting in stock replenishment to meet customer demand.
  • Greeted customers entering store and responded promptly to customer needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Provided exceptional customer service by addressing client inquiries promptly.
  • Increased repeat business with exceptional customer service and memorable dessert experiences.
  • Provided exceptional customer service and consistently performed quality services.
  • Provided excellent customer service, addressing inquiries and resolving issues efficiently.
  • Maintained exceptional customer service standards throughout every shift.

Cashier

C-town Supermarket
04.2012 - 09.2016
  • Trained new team members on operational procedures and customer engagement techniques.
  • Collaborated with team to optimize store layout for improved product visibility and sales.
  • Implemented strategies to enhance checkout speed and improve overall customer experience.
  • Led initiatives to streamline cash handling processes, increasing operational efficiency and accuracy.
  • Built relationships with customers to encourage repeat business.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Restocked and organized merchandise in front lanes.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Stocked, tagged and displayed merchandise as required.
  • Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
  • Resolved customer complaints professionally, leading to improved customer relations and loyalty.
  • Handled multiple payment methods securely, minimizing discrepancies and potential losses.
  • Answered questions about store policies and addressed customer concerns.

Education

High School Diploma -

Gregorio Luperon High School
New York
06-2010

Skills

  • Ability to work under pressure
  • Detail-oriented, Time management & Teamwork
  • Ability to work independently and as part of a team
  • Good communication skills
  • Cash handling expertise
  • Cash register operation
  • Store opening and closing
  • Merchandising support
  • Customer service
  • Teamwork and collaboration
  • Problem-solving
  • Verbal and written communication
  • Professional appearance
  • Retail operations
  • Merchandise restocking
  • Mail processing
  • Teamwork
  • Time management
  • Reliable and responsible
  • Customer assistance
  • Multitasking

Languages

English
Native or Bilingual
Spanish
Native or Bilingual

Timeline

Assistant Head Cashier

ZARA USA INC
04.2021 - Current

Cashier

ZARA USA INC
09.2016 - 04.2021

Cashier

C-town Supermarket
04.2012 - 09.2016

High School Diploma -

Gregorio Luperon High School

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ROSANNA DIAZ