Summary
Overview
Work History
Education
Skills
Timeline
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Emoni Stevenson

Philadelphia,PA

Summary

Enthusiastic retail professional with hands-on experience in customer service, payment processing and sales. Strong communicator and team player, eager to learn new processes to support overall organizational success.

Overview

4
4
years of professional experience

Work History

Customer Service Cashier

Lowes
01.2023 - 02.2024
  • Greeted customers and answered any questions they had about the store's products and services.
  • Processed returns and exchanges of merchandise in accordance with store policies.
  • Balanced daily transactions on a computerized point-of-sale system.
  • Used suggestive selling techniques to promote add-on sales.
  • Maintained work area and kept cash drawer organized.
  • Helped with purchases and signed customers up for rewards program.
  • Built and maintained productive relationships with employees.
  • Assisted customers over the phone regarding store operations, product information and order placement.
  • Performed other duties as assigned by management.

Online Personal Shopper

Walmart
08.2021 - 11.2022
  • Provided detailed product information to customers.
  • Assisted in selecting items according to customer preferences.
  • Created personalized shopping experiences for each customer.
  • Reconciled discrepancies between inventory levels and purchase orders.
  • Analyzed consumer feedback data to understand customer needs better.
  • Responded promptly to customer inquiries via phone or email.
  • Satisfied customers with quick, accurate service under tight deadlines.
  • Listened to customer needs to identify and recommend best products and services.
  • Suggested comparable products to replace out-of-stock items.

Cashier

Fresh Grocers
02.2020 - 08.2020
  • Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
  • Stocked shelves with merchandise when needed.
  • Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
  • Followed company security procedures for handling large sums of money.
  • Answered product questions with up-to-date knowledge of sales and store promotions.
  • Learned roles of other departments to provide coverage and keep store operational.
  • Helped with purchases and signed customers up for rewards program.

Education

High School Diploma -

Multicultural Academy Charter School
Philadelphia, PA
06.2020

Skills

  • POS System Operation
  • Honest and Dependable
  • Cash Management
  • Customer Focus
  • Problem-Solving
  • Cleaning and sanitizing

Timeline

Customer Service Cashier

Lowes
01.2023 - 02.2024

Online Personal Shopper

Walmart
08.2021 - 11.2022

Cashier

Fresh Grocers
02.2020 - 08.2020

High School Diploma -

Multicultural Academy Charter School

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Emoni Stevenson