E’Mony Young
Laveen,AZ
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
2
2
years of professional experience
Work History
Customer Service Representative
Uhaul Moving And Storage
Phoenix, Arizona
06.2023 - 06.2024
- Provided accurate information about products and services to customers.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Tracked orders from start to finish to ensure timely delivery of goods or services.
- Answered customer inquiries and provided accurate information regarding products and services.
- Maintained a high level of professionalism when dealing with difficult customers.
- Identified areas of improvement in customer service processes and suggested changes accordingly.
Manager
Wing stop
Laveen
01.2022 - 06.2023
- Analyzed customer feedback data to develop action plans.
- Maintained up-to-date records of employee attendance, payroll information, vacation requests.
- Open manager and closing manager, made schedules for employees.
- Provided leadership during times of organizational change or crisis situations.
- Established processes to ensure efficient workflow throughout the organization.
- Coached, mentored and trained team members in order to improve their job performance.
- Resolved conflicts between employees by providing guidance on company policies and procedures.
- Developed and implemented strategies to increase customer satisfaction and loyalty.
- Conducted regular meetings with staff to discuss progress and identify areas of improvement.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Trained employees on additional job positions to maintain coverage of roles.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Planned and led team meetings to review business results and communicate new and ongoing priorities.
Education
High School Diploma -
Belleville High School
Belleville, MI05-2021
Skills
- Data Entry
- Sales closing
- Multi-Task Management
- Customer Service
- Process Optimization
- Microsoft Office Suite
- Microsoft Office expertise
- Retail Marketing
- Report Preparation
- Spreadsheets
- Project management abilities
- In-store support
- Professional telephone demeanor
- Business development understanding
- Shipping and receiving understanding
- Microsoft Outlook
- Retail sales customer service
- Customer Relationship Management (CRM)
- Active Listening
- Microsoft PowerPoint
- Customer Education
- Team Development
- Administrative Support
- Scheduling
- Inbound and Outbound Calling
Timeline
Customer Service Representative
Uhaul Moving And Storage
06.2023 - 06.2024
Manager
Wing stop
01.2022 - 06.2023
High School Diploma -
Belleville High School