Emorie Pleasant
Houston
Summary
Results-driven professional specializing in technical and customer support with a strong background in data entry and clerical tasks. Demonstrates proven proficiency in maintaining accuracy and attention to detail while effectively solving problems. Consistently delivers high-quality support and enhances operational efficiency.
Overview
43
43
years of professional experience
5
5
Certifications
Work History
Customer Service Associate
Lowes Home Improvment
Houston
01.2018 - 06.2024
- Engaged customers with warmth and open-ended questions to identify and fulfill their needs.
- Guided customers in locating products and navigating store layout to enhance shopping experience.
- Processed customer transactions efficiently at the checkout counter.
- Managed returns and exchanges while adhering to company policies and procedures.
- Trained new associates on customer service standards and operational procedures to ensure consistent service quality.
- Utilized point-of-sale systems for accurate sales reporting and inventory management.
- Kept work area neat, clean, and well-stocked at all times.
Technical Associate
AT&T(merged with Southwestern Bell)
Houston
04.2000 - 03.2010
- Provided technical support for network and hardware issues for end users.
- Delivered technical support for customer inquiries and service issues, enhancing customer satisfaction.
- Assisted customers with various types of technical issues via email, live chat, and telephone.
- Resolved technical problems through troubleshooting techniques.
- Addressed technical support inquiries by resolving open service tickets and requests.
- Analyzed system logs to identify and resolve potential issues with computer systems or networks, improving system reliability.
- Collaborated with technical staff to establish goals and objectives for system improvements and upgrades.
- Collaborated with departments to address technical challenges, streamlining operations and improving cross-functional communication.
- Collaborated with professionals to identify and recommend technical documentation and installation changes to improve usability.
- Assessed data backup procedures to ensure proper data protection measures are in place.
Office Data Entry Clerk
Southwestern Bell
Houston
04.1981 - 03.2000
- Troubleshot and resolved technical issues to enhance system reliability.
- Addressed technical support inquiries by resolving open service tickets.
- Collaborated with cross-functional teams to tackle technical challenges, boosting operational efficiency.
- Maintained accurate records of customer interactions and service requests.
- Documented procedures and best practices for training and future reference.
- Conducted system administration tasks, including user account management.
- Utilized office software for data management and reporting tasks efficiently.
- Trained new staff on data entry protocols and software usage effectively.
Education
Certificate of Technical Studies - Career And Technical Education
Massey Business College
Houston, TX02-1981
High School Diploma -
Wheatley High School
Houston, TXSome College (No Degree) - Administration of Justice
Texas Southern University
Houston, TXSome College (No Degree) - Legal Studies
Houston Community College
Houston, TXSome College (No Degree) - Court Reporting
Alvin Community College
Alvin, TXSkills
- Customer relations and engagement
- Typing proficiency
- Microsoft Office expertise
- Data verification practices
- Technical support
- Excel proficiency
- Document management
- Customer service excellence
- Attention to detail
Certification
Microsoft Word Basics -- ATD CI, CEU, SHRM Certificate
Timeline
Customer Service Associate
Lowes Home Improvment
01.2018 - 06.2024
Technical Associate
AT&T(merged with Southwestern Bell)
04.2000 - 03.2010
Office Data Entry Clerk
Southwestern Bell
04.1981 - 03.2000
Certificate of Technical Studies - Career And Technical Education
Massey Business College
High School Diploma -
Wheatley High School
Some College (No Degree) - Administration of Justice
Texas Southern University
Some College (No Degree) - Legal Studies
Houston Community College
Some College (No Degree) - Court Reporting
Alvin Community College