Megan Motz
Macungie,PA
Summary
Detail-oriented associate skilled in time management and general efficiency. Proven track record of maintaining high standards in customer service and operational efficiency. Ready to contribute to team success and improve service quality. Guest assistance is my top priority. I always want to make sure that the guest leaves the store content.
Overview
1
1
Certification
7
7
years of professional experience
Work History
Customer Service Associate
Wawa
Macungie, Pennsylvania
06.2022 - Current
- Processed customer transactions accurately and efficiently in high-volume retail environment.
- Assisted customers with product inquiries, ensuring exceptional service delivery.
- Maintained clean and organized checkout area throughout shifts to enhance efficiency.
- Handled cash, credit, and digital payments in strict accordance with company protocols.
- Prepared and served food items according to safety and sanitation guidelines.
- Maintained cleanliness of work areas, utensils, and equipment during service shifts.
- Assisted in inventory management, including restocking supplies as needed.
- Collaborated with team members to ensure smooth service flow during peak hours.
- Followed recipes and portion sizes to maintain consistent food quality standards.
- Engaged with customers to provide menu information and address inquiries effectively.
- Completed day-to-day duties accurately and efficiently.
- Maintained cleanliness and organization in various indoor and outdoor spaces.
- Utilized cleaning equipment and supplies to achieve high standards of hygiene.
Trexlertown Grange
Trexlertown Grange
Trexlertown, Pennsylvania
01.2020 - 06.2020
- Coordinated volunteer schedules and activities for community engagement initiatives.
- Assisted in organizing events to promote awareness and support for local issues.
- Developed training materials for new volunteers to ensure effective onboarding.
- Facilitated communication between volunteers and community leaders to align goals.
- Supported fundraising efforts through event planning and execution of promotional strategies.
- Collaborated with diverse groups to foster a welcoming environment for all participants.
- Followed directions from supervisors and completed tasks within appropriate timeframe.
- Collaborated with other volunteers to create a positive work environment.
Education
Bachelor of Science - Marketing
East Stroudsburg University of Pennsylvania
East Stroudsburg, PA05-2028
High School Diploma -
Emmaus High School
Emmaus, PA06-2024
Skills
- Customer service
- Event planning
- Marketing research
- Team collaboration
- Time management
- Data analysis
- Communication skills
- Community engagement
- POS system operation
- Guest services
- Stock replenishment
- Hospitality and accommodation
- Customer support
- Quality assurance
- Customer relations
- Active listening
Certification
- Google Ads Search Certification (2026)
Timeline
Customer Service Associate
Wawa
06.2022 - Current
Trexlertown Grange
Trexlertown Grange
01.2020 - 06.2020
Bachelor of Science - Marketing
East Stroudsburg University of Pennsylvania
High School Diploma -
Emmaus High School