Emory McDaniel
Pensacola,FL
Summary
Enthusiastic and motivated person who thrives in a goal oriented environment. Enjoys bringing an optimistic and kind attitude into the workplace environment.
Proficient in Microsoft Office Suite and Google Docs
Overview
4
4
years of professional experience
6
6
years of post-secondary education
Work History
Lead Waitress /Restaurant Shift Manager
Lee's KBBQ And Hotpot
11.2019 - Current
- Addressed customer concerns, complaints and questions, resulting in outstanding customer service ratings.
- Trained restaurant employees to prepare food, operate cash registers and keep restaurant clean throughout shift.
- Assigned tasks to employees and oversaw opening and closing of restaurant.
- Excelled in every store position and regularly backed up front-line staff.
- Cross-trained crew members on different duties to increase coverage.
Care Coordinator / ER Concierge
Care Continuity
10.2022 - Current
- Monitor, track, and convey important patient information to healthcare staff to help optimize treatment planning and care delivery.
- Use company software and databases to maintain records of services performed and patient conditions.
- Conflict resolution with patients who are unsatisfied with their current level of care.
- Managed no less than 50 patients per day
- Customer Service
Education
Bachelor of Science -
The University of West Florida
Pensacola, FL 08.2021 - Current
High School Diploma -
West Florida Baptist Academy
Milton, FL 08.2017 - 05.2021
Skills
- Patient Rapport
- Insurance Practices
- Customer Service
- Professional Relationships
- Multitasking Abilities
- Staff Management
Timeline
Care Coordinator / ER Concierge
Care Continuity
10.2022 - Current
Bachelor of Science -
The University of West Florida
08.2021 - Current
Lead Waitress /Restaurant Shift Manager
Lee's KBBQ And Hotpot
11.2019 - Current
High School Diploma -
West Florida Baptist Academy
08.2017 - 05.2021
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