Emory Robinson
Mount Vernon,NY
Summary
Experienced with facilitating communication between Spanish and English speakers. Utilizes linguistic expertise to ensure accurate and effective interpretation in diverse settings. Track record of maintaining confidentiality and cultural sensitivity while delivering clear and precise translations.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Spanish Interpreter
Kelly Services
New York, NY
06.2022 - 03.2025
- Assisted in real-time translation during meetings and conferences to facilitate communication.
- Facilitated clear communication between healthcare providers and patients, bridging language barriers for optimal care delivery.
- Strengthened relationships with clients by providing culturally sensitive interpretations that demonstrated respect and understanding.
- Interpreted conversations simultaneously to help both parties conduct business, handle medical needs or manage personal concerns.
- Interpreted conversations between foreign language-speaking clients and others.
Customer Service Representative
Doctors United INC
White Plains, NY
08.2018 - 03.2020
- Provided bilingual support to customers, resolving inquiries and enhancing satisfaction.
- Managed high-volume call traffic, ensuring timely responses and accurate information delivery.
- Maintained knowledge of product updates, enabling effective communication of features and benefits to customers.
- Established trusting relationships with key clients through attentive service delivery over extended periods of time.
Bilingual After School Coordinator
Failure Free Reading
Bronx NY
09.2016 - 06.2018
- Trained and mentored new staff in program policies, procedures, and best practices.
- Maintained confidentiality of records by using appropriate data security methods.
- Managed schedules and coordinated resources for efficient use of time, space, and materials in the program.
- Improved student attendance rates by implementing an effective tracking system along with incentives for regular participation.
- Coordinated daily activities and programs for students, fostering a positive learning environment.
- Observed and assessed classroom activities to verify conformity with quality standards.
Education
Bachelor of Arts - Psychology
The College of New Rochelle
New Rochelle, NY05-2006
Associate of Applied Science - Hospitality Management
Monroe College
New Rochelle, NY08-1999
Skills
- Spanish language fluency
- Data confidentiality practices
- Virtual interpreting expertise
- Remote interpreting services
- Skilled in delivering consecutive interpretation services
- Proficient in Microsoft Office
- Sensitive information safeguarding
- Clear interpersonal communication
- Strong organizational abilities
- Clear communication
- Global perspective
- Commitment to ethical standards
- Knowledge of confidentiality protocols
- Effective listening
- Cultural interpretation
- Proficient in English
- Effective verbal communication
- Fluent spanish
Accomplishments
- Achieved clear communication by interpreting and building a bridge between two individuals speaking different languages.
- Used Microsoft Excel to share information between staff and supervisors.
Certification
Professional Interpreter Certificate. Kelly Services. January 2025
Harassment Prevention for New York Employees, Kelly Services. November 2024
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Interests
- Documenting and sharing travel experiences
- Enjoying the art of baking and pastry-making, experimenting with recipes
- Volunteering at community kitchens and food-related charities
- Regularly practice mindfulness and meditation for overall wellness
- Mindfulness Practices
- I enjoy cooking for friends and family gatherings
Timeline
Spanish Interpreter
Kelly Services
06.2022 - 03.2025
Customer Service Representative
Doctors United INC
08.2018 - 03.2020
Bilingual After School Coordinator
Failure Free Reading
09.2016 - 06.2018
Bachelor of Arts - Psychology
The College of New Rochelle
Associate of Applied Science - Hospitality Management
Monroe College