Summary
Overview
Work History
Education
Skills
Timeline
Personal Information
AssistantManager
Emperor Williams

Emperor Williams

Sarasota,FL

Summary

Results-driven Sales Development Representative with over 8 years of experience in customer service and sales. Proven ability to exceed sales targets and build strong client relationships through effective communication and strategic prospecting. Adept at utilizing SPIN Selling, BANT Qualification, and Salesforce CRM to drive revenue growth. Recognized for a strong work ethic, resilience, and a positive attitude. Passionate about technology and committed to staying ahead of industry trends to anticipate and meet clients' needs. Seeking to leverage my skills and expertise to contribute to the success of a dynamic sales team.

Overview

12
12
years of professional experience
1
1
year of post-secondary education

Work History

Sales Development Representative

Emperor Williams
Sarasota, FL

Loan Matching Specialist

AmOne
Orlando, FL
05.2023 - 02.2024

Surpassed daily call metrics with a high conversion rate

Conducted 50+ targeted cold and warm calls and emails daily

Managed CRM systems for accurate lead tracking and timely follow-ups

Generated over $350k in revenue, consistently achieving top-tier goals

Trained and mentored colleagues to optimize performance.

Developed advanced understanding of products and services to react to customer objections, competitive questions, and other FAQs.

Built and managed an accurate sales pipeline to maintain a high volume of activity.

Total Theft and Fire Claims Adjuster

GEICO
Lakeland, FL
06.2017 - 02.2023

Investigated and resolved 70+ potentially fraudulent claims daily

Maintained efficient file documentation through CRM software

Achieved high settlement rates, enhancing customer satisfaction

Innovated streamlined claims review processes, reducing settlement times by 20%.

Utilized CRM software to manage sensitive client information and update existing and new client profiles.

25U Signal Support Systems Specialist

US Army Reserves
Fort Belvoir, VA
10.2011 - 10.2019

Provided technical support and guidance on signal support systems

Conducted troubleshooting and diagnosed equipment issues

Developed and executed comprehensive training plans for personnel proficiency.

Call Center Agent

Fix Auto USA
San Diego, CA
06.2015 - 06.2017

Managed high-volume B2C calls, providing comprehensive assistance

Resolved customer inquiries promptly, maintaining high satisfaction levels

Offered expert guidance on post-accident procedures, ensuring smooth customer experiences

Education

Technology Sales Development - Sales Development

Course Careers
01.2023 - 02.2023

Diploma in Medical Assisting - Medical Assisting

Everest College
Arlington, VA
03.2010 - 11.2010

Skills

  • SPIN Selling
  • BANT Qualification
  • CRM Management
  • Cold Calling and Cold Emailing
  • Pipeline Management
  • B2B/B2C Sales and Prospecting
  • Customer Satisfaction and Retention
  • Strategic Outreach and Follow-up
  • Revenue Growth Strategies
  • Active Listening
  • Written Communication

Timeline

Loan Matching Specialist

AmOne
05.2023 - 02.2024

Technology Sales Development - Sales Development

Course Careers
01.2023 - 02.2023

Total Theft and Fire Claims Adjuster

GEICO
06.2017 - 02.2023

Call Center Agent

Fix Auto USA
06.2015 - 06.2017

25U Signal Support Systems Specialist

US Army Reserves
10.2011 - 10.2019

Diploma in Medical Assisting - Medical Assisting

Everest College
03.2010 - 11.2010

Sales Development Representative

Emperor Williams

Personal Information

Hello! I’m Emperor Williams, a down-to-earth, personable, and hard-working individual with a passion for connecting with people and making a positive impact. I pride myself on being caring and approachable, always striving to build genuine relationships in both my personal and professional life.

Outside of my career, I’m an avid car enthusiast who loves everything automotive. I find joy in hiking, exploring new trails, and experiencing the beauty of nature. Basketball is another passion of mine, and I enjoy both playing and watching the game. Traveling allows me to experience new cultures and perspectives, something I deeply cherish.

I also enjoy running, especially with my 3-year-old Siberian Husky, Tahz. Our runs are a great way to stay active and bond, and Tahz keeps me motivated and energized.

Feel free to reach out to me at emphwilliams@gmail.com or connect with me on LinkedIn. Let’s connect and share our passions and experiences!

Emperor Williams