Results-driven Sales Development Representative with over 8 years of experience in customer service and sales. Proven ability to exceed sales targets and build strong client relationships through effective communication and strategic prospecting. Adept at utilizing SPIN Selling, BANT Qualification, and Salesforce CRM to drive revenue growth. Recognized for a strong work ethic, resilience, and a positive attitude. Passionate about technology and committed to staying ahead of industry trends to anticipate and meet clients' needs. Seeking to leverage my skills and expertise to contribute to the success of a dynamic sales team.
Surpassed daily call metrics with a high conversion rate
Conducted 50+ targeted cold and warm calls and emails daily
Managed CRM systems for accurate lead tracking and timely follow-ups
Generated over $350k in revenue, consistently achieving top-tier goals
Trained and mentored colleagues to optimize performance.
Developed advanced understanding of products and services to react to customer objections, competitive questions, and other FAQs.
Built and managed an accurate sales pipeline to maintain a high volume of activity.
Investigated and resolved 70+ potentially fraudulent claims daily
Maintained efficient file documentation through CRM software
Achieved high settlement rates, enhancing customer satisfaction
Innovated streamlined claims review processes, reducing settlement times by 20%.
Utilized CRM software to manage sensitive client information and update existing and new client profiles.
Provided technical support and guidance on signal support systems
Conducted troubleshooting and diagnosed equipment issues
Developed and executed comprehensive training plans for personnel proficiency.
Managed high-volume B2C calls, providing comprehensive assistance
Resolved customer inquiries promptly, maintaining high satisfaction levels
Offered expert guidance on post-accident procedures, ensuring smooth customer experiences
Hello! I’m Emperor Williams, a down-to-earth, personable, and hard-working individual with a passion for connecting with people and making a positive impact. I pride myself on being caring and approachable, always striving to build genuine relationships in both my personal and professional life.
Outside of my career, I’m an avid car enthusiast who loves everything automotive. I find joy in hiking, exploring new trails, and experiencing the beauty of nature. Basketball is another passion of mine, and I enjoy both playing and watching the game. Traveling allows me to experience new cultures and perspectives, something I deeply cherish.
I also enjoy running, especially with my 3-year-old Siberian Husky, Tahz. Our runs are a great way to stay active and bond, and Tahz keeps me motivated and energized.
Feel free to reach out to me at emphwilliams@gmail.com or connect with me on LinkedIn. Let’s connect and share our passions and experiences!