Empress Diaz
Mandeville,La.
Summary
Experienced and dedicated Mental Health Technician with over 20 years of hands-on experience in behavioral health settings. Proven leadership as a Lead MHT, skilled in patient care, crisis intervention, and team coordination. Strong ability to maintain a safe therapeutic environment while supporting patients with diverse mental health needs.
Responsible professional experienced in coordinating behavioral support for clients. Strong history of maintaining accurate documentation and daily reports, helping clients and assisting with daily programming.
Overview
26
26
years of professional experience
1996
1996
years of post-secondary education
Work History
Lead Mental Health Technician
Northlake Behavioral Hospital
Mandeville, Louisiana
04.2015 - 01.2024
- Supervised daily activities of patients in a behavioral health setting.
- Monitored patient behavior and reported changes to the clinical team.
- Assisted in implementing treatment plans under the guidance of healthcare professionals.
- Conducted therapeutic groups to promote patient engagement and interaction.
- Maintained a safe environment by following hospital safety protocols and procedures.
- Collaborated with multidisciplinary teams to enhance patient care strategies.
- Provided emotional support and crisis intervention for patients in distress.
- Documented patient progress and interventions accurately in electronic records systems.
- Monitored patient progress and documented observations on a daily basis.
- Maintained a safe environment by enforcing policies, procedures, and safety regulations.
- Encouraged positive behavior changes through reinforcement techniques such as reward systems.
- Participated in interdisciplinary team meetings to discuss patient care plans and progress updates.
- Demonstrated empathy towards clients while maintaining professional boundaries.
- Supervised mental health technicians, providing guidance, training and feedback.
- Facilitated group therapy sessions focusing on topics such as anger management, substance abuse prevention, and life skills development.
- Conducted intake assessments and provided crisis intervention services as needed.
- Ensured compliance with all applicable laws and regulations governing the provision of mental health services.
- Provided support to clinical staff in the implementation of therapeutic interventions.
- Documented observations, interventions and concerns in patient charts and electronic systems, sustaining continuum of care from admission through to discharge.
- Modeled appropriate communication and problem-solving skills in crisis situations involving patients, family or staff.
Psyche Aide 3
Southeast La Hospital
MANDEVILLE, LA
08.1997 - 11.2011
- Assisted nursing staff with patient care and daily living activities.
- Maintained cleanliness and organization of patient rooms and common areas.
- Monitored vital signs and reported changes to healthcare professionals.
- Participated in training sessions to enhance skills and knowledge in healthcare practices.
- Created positive relationships with clients through active listening and positive reinforcement of behavior expectations.
- Assisted with meals/snacks and medication monitoring.
- Conducted small group activities to reinforce learning objectives.
- Maintained daily living standards by assisting clients with personal hygiene needs.
- Collaborated with other aides, therapiss, and administrators to develop strategies for client success.
- Monitored client safety while on grounds or during off ground trips.
- Trained staff members to perform work activities.
Education
CNA - Certified Nursing Assistant
St Agatha's
New Orleans , Louisiana 08.2018 - 10.2018
MB&C - Medical Billing And Coding
Sullivan Technical College
Covington , Louisiana 05.2002 - 05.2003
Mandeville High School
MANDEVILLE, Louisiana Skills
- Treatment planning
- Crisis intervention
- Group facilitation
- Patient observation
- Behavioral health compliance
- Team collaboration
- Patient assessment
- Therapeutic communication
- Staff training
- Positive reinforcement
- Conflict resolution
- Compassionate engagement
- Time management
- Active listening
- Clinical documentation
- Psychiatric care
- Self-care techniques
- Behavioral management
- Attention deficit hyperactivity disorder strategies
- Mental health first aid
- Compassionate care
- Problem-solving
- Relationship building
- Patient protection
- Sexual assault support
- Anger de-escalation
- De-escalation techniques
- Patient safety management
- Depression support
Timeline
CNA - Certified Nursing Assistant
St Agatha's
08.2018 - 10.2018
Lead Mental Health Technician
Northlake Behavioral Hospital
04.2015 - 01.2024
MB&C - Medical Billing And Coding
Sullivan Technical College
05.2002 - 05.2003
Psyche Aide 3
Southeast La Hospital
08.1997 - 11.2011
Mandeville High School