I am an experienced, Direct Support Professional with individuals with disabilities, and and Educational Assistant in a school setting. I’m seeking a full-time position in the field of human services, where I can apply my knowledge and skills for continuous improvement. I’m also an experienced Mental health professional with extensive experience in patient care and therapeutic support. Known for unwavering commitment to patient well-being and ability to handle high-pressure situations effectively. Proven track record of fostering collaborative environment and achieving positive patient outcomes. Exhibits excellent communication and crisis intervention skills.
Hi, I’m
Tammicha Miller
Newport News,VA
Summary
Overview
20
years of professional experience
4
years of post-secondary education
Work History
Newport News Behavioral Health Center
Lead Mental Health Technician
06.2023 - Current
Job overview
- Assisted therapists in developing and updating treatment goals, ensuring relevant interventions were implemented for optimal outcomes.
- Assisted in the development of new programs and initiatives to address emerging trends, challenges, or gaps in services within the facility.
- Facilitated group therapy sessions to help patients develop coping skills, build social connections, and improve overall wellbeing.
- Elevated patient care standards by actively seeking feedback from patients, families, colleagues, and other stakeholders for continuous improvement.
Newport News Behavioral Health Center
Mental Health Technician
05.2022 - 06.2023
Job overview
- Performed scheduled patient safety checks and documented results to establish patients' well-being.
- Helped patients with meals, activities of daily living (ADLs) and facility transfers to promote security and patient well-being.
- Provided crisis intervention and de-escalation techniques for patients experiencing emotional distress or exhibiting aggressive behaviors.
- Applied de-escalation and limit-setting techniques to promote patient cooperation.
AHRC
Direct Support Professional
02.2012 - 02.2022
Job overview
- Maintained clean, safe, and well-organized patient environment.
- Documented progress notes thoroughly to track client achievements, concerns, or changes in behavior patterns that may need attention from the interdisciplinary team.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Assisted with crisis intervention to de-escalate challenging behavior and maintain peaceful encounters.
Nassau BOCES
Educational Assistant
01.2005 - 02.2012
Job overview
- Supported students with special needs by adapting lessons and providing necessary accommodations in collaboration with special education staff.
- Encouraged social-emotional growth among students by modeling appropriate behavior and guiding conversations around self-awareness, empathy, and responsible decisionmaking.
- Enhanced classroom management through the implementation of positive reinforcement techniques and clear expectations for behavior.
Skills
- Classroom Instruction Application management
- ADL Skills Resident assistance (4 years)
- Student Engagement Credential verification
- Project management Medication Management (5 years)
- Customer Service HIPAA Compliance
- Data input Safety Compliance
- Microsoft Office Suite
- Hospitality (5 years)
- Residential cleaning
- Organizational skills (5 years)
- Time management (2 years)
- EMR systems
- Patient care
- HIPAA (5 years)
- Epic
- Discharge planning
- Leadership
- Working with high schoolers (5 years)
- Assessments
- Cleaning skills — Proficient
- July 2024
- Knowledge of cleaning techniques and processes
- Full results: Proficient
- Front desk agent (hotel) — Proficient
- Selecting hotel rooms based on requests and identifying errors in hotel data
- Nursing assistant skills — Proficient
- Providing nursing aid to patients using knowledge of relevant equipment and procedures
- Customer focus & orientation — Proficient
- June 2024
- Responding to customer situations with sensitivity
- Case management & social work — Proficient
- Determining client needs, providing support resources, and collaborating with clients and
- Classroom Instruction Application management
- Customer service — Proficient
- Identifying and resolving common customer issues
- Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued
- Development in any professional field
- Behavioral management
- Mental health counseling
- Suicide prevention
- Self-care techniques
- Anger management
- Problem-solving
- Behavior observation
- Case documentation
- Relationship building
- Personal hygiene assistance
- Behavior management
- Care plan development
- Patient safety management
- Crisis intervention
- De-escalation techniques
- Data confidentiality
- Group therapy facilitation
- Treatment Planning
- Charting and clinical documentation
- Patient protection
- and collaboration
- and collaboration
- Teamwork and collaboration
- Multitasking Abilities
- Critical thinking
- Excellent communication
- Detail-orientated
- Active listening
Additional Information
Additional Information
- Willing to relocate: Anywhere, Authorized to work in the US for any employer
Education
Hempstead High School
High School Diploma
09.2001 - 06.2005
University Overview
Timeline
Lead Mental Health Technician
Newport News Behavioral Health Center
06.2023 - Current
Mental Health Technician
Newport News Behavioral Health Center
05.2022 - 06.2023
Direct Support Professional
AHRC
02.2012 - 02.2022
Educational Assistant
Nassau BOCES
01.2005 - 02.2012
Hempstead High School
High School Diploma
09.2001 - 06.2005
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