Jodie Alford
Newport News,VA
Summary
Dynamic professional with a proven track record at Newport News Behavioral Health Center, excelling in patient engagement and communication. Skilled in equipment operation and data entry, I achieved top performance in customer service roles, demonstrating strong problem-solving abilities and a commitment to excellence in every interaction.
Overview
14
14
years of professional experience
Work History
Mental Health Technician
Newport News Behavioral Health Center
Newport News, VA
01.2025 - Current
- Monitored patient behavior and reported changes to medical staff.
- Implemented therapeutic group activities to promote patient engagement.
- Assisted in daily living activities for patients in a behavioral health setting.
Customer Service Representative
Newport News Waterworks
Newport News, VA
10.2017 - 07.2025
- Assisted customers with inquiries and resolved billing issues.
- I explained customers' billing accurately while providing knowledge of services.
- Processing requests for services for customers turning on and off water.
- Accomplished top call taker in the center advancing to team lead.
Assistant Physical Trainer
TRUE2UFITNESS
Newport News, VA
09.2023 - 12.2024
- Designed personalized fitness programs for clients based on individual goals.
- Conducted one-on-one training sessions to improve client strength and endurance.
- Demonstrated proper exercise techniques to ensure client safety and effectiveness.
Account Manager
Portfolio Recovery Associates
Newport News, VA
09.2011 - 09.2017
- Setting up payment arrangements to pay the customer balance in full.
- I explained customers' debts accurately to ensure understanding of the balance.
- Taking payments over the phone through checking or debit accounts, providing confirmation.
- Achieved top collector in the company, gaining a promotion to account manager.
Education
account management
Thomas Nelson Community College
Hampton, VASkills
- Equipment operation
- Wax assembly
- Customer service
- Data entry
- Strong communication skills
- Wax injection techniques
Timeline
Mental Health Technician
Newport News Behavioral Health Center
01.2025 - Current
Assistant Physical Trainer
TRUE2UFITNESS
09.2023 - 12.2024
Customer Service Representative
Newport News Waterworks
10.2017 - 07.2025
Account Manager
Portfolio Recovery Associates
09.2011 - 09.2017
account management
Thomas Nelson Community College
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