MS Office
Regis Anthony
Newport News,VA
Summary
Dependable Mental Health Technician known for high productivity and efficient task completion. Possess specialized skills in patient observation, crisis intervention, and behavior modification techniques. Excel in communication, empathy, and patience, ensuring effective interaction with patients and team members for optimal care delivery.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Mental Health Technician
Newport News Behavioral Health Center
Newport News, VA
11.2023 - Current
- Provided crisis intervention and de-escalation techniques to help manage patient behavior.
- Cultivated relationships with patients, discussing ways to help improve overall health while alleviating self-harm practices.
- Collaborated with multidisciplinary teams to develop individualized treatment plans for patients.
- Documented observations, interventions, and concerns in patient charts and electronic systems, sustaining the continuum of care from admission through to discharge.
- Ensured the safety of all clients through continuous observation and monitoring during shift hours.
Transportation Security Officer
Department of Homeland Security
02.2021 - 10.2023
- Enhanced passenger safety by conducting thorough security screenings and inspections of luggage and individuals.
- Maintained an efficient flow of travelers through checkpoints by promptly and effectively performing necessary security procedures.
- Detected potential threats by utilizing advanced screening technology, such as X-ray machines and metal detectors.
- Utilized strong communication skills to address passenger concerns or inquiries related to transportation.
- Developed and maintained positive rapport with passengers and other airport personnel.
Collections Representative
Portfolio Recovery Associates
02.2020 - 01.2021
- Improved collections efficiency by implementing strategic negotiation techniques and customer service skills.
- Reduced delinquency rates for assigned accounts through persistent follow-up and effective communication.
- Enhanced client satisfaction with timely resolution of disputes and clarification of billing issues.
- Boosted recovery percentages by establishing payment plans tailored to individual debtor circumstances.
- Collaborated closely with legal department when necessary, facilitating the initiation of legal actions or settlements as required.
Shift Supervisor
7-eleven Convenience Store
01.2016 - 08.2020
- Enhanced team productivity by implementing efficient shift scheduling and task delegation.
- Ensured smooth operations during peak hours by effectively managing resources and staff allocation.
- Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
- Increased sales performance through effective upselling techniques and staff training initiatives.
- Prepared shift summary reports for supervisors and communicated regularly on goals and progress.
Education
(Degree Pending) in Social Science -
Thomas Nelson Community College
Hampton, Va08.2020
High School Diploma -
Denbigh High School
Newport News, Va06.2014
Skills
- Behavioral management
- Positive and Friendly
- Attention to Detail
- Excellent Communication
- Incident Response
- First aid/CPR
Software
Google Drive
Spreadsheets
Goggle Docs
Certification
American Red Cross
Adult and Pediatric First Aid/CPR/AED Certification
(renewed on 4-18-24) (Certificate ID:01H2SVU)
References
References available upon request.
Timeline
Mental Health Technician
Newport News Behavioral Health Center
11.2023 - Current
Transportation Security Officer
Department of Homeland Security
02.2021 - 10.2023
Collections Representative
Portfolio Recovery Associates
02.2020 - 01.2021
Shift Supervisor
7-eleven Convenience Store
01.2016 - 08.2020
(Degree Pending) in Social Science -
Thomas Nelson Community College
High School Diploma -
Denbigh High School
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