Empress Lucas
Dothan,AL
Summary
Customer-focused professional with 15+ years of experience delivering exceptional service in retail, financial services, and healthcare environments. Proven ability to build strong customer relationships, resolve concerns with professionalism, maintain safety and compliance standards, and perform effectively in fast-paced settings. Recognized for leadership, adaptability, teamwork, and the ability to remain calm under pressure. Passionate about creating positive, safe, and memorable experiences for every customer.
Overview
19
19
years of professional experience
Work History
Assistant Store Manager
BUFF CITY SOAP
Dothan, USA
01.2024 - Current
- Deliver exceptional guest service by creating a welcoming and engaging customer experience.
- Train, coach, and lead team members on production procedures, operational standards, and guest interactions.
- Coordinate community outreach events and build partnerships with local organizations.
- Manage inventory, cash handling, bank deposits, and daily administrative operations.
- Organize and lead in-store events while ensuring a positive experience for guests.
- Process transactions accurately and maintain financial accountability.
Member Relationship Specialist
FIVE STAR CREDIT UNION
Dothan, USA
01.2020 - 01.2021
- Provided exceptional service while assisting members with financial products and services.
- Built strong relationships through active listening, professionalism, and personalized solutions.
- Resolved member concerns efficiently while maintaining trust and satisfaction.
- Collaborated with multiple departments to deliver seamless service experiences.
- Assisted in training new employees and maintaining operational compliance standards.
Surgical Expeditor / Patient Care Assistant
ALABAMA EYE SURGERY CENTER
Dothan, USA
01.2019 - 01.2020
- Assisted patients before and after surgical procedures while ensuring comfort and safety.
- Monitored patient well-being and responded promptly to changing needs.
- Maintained a safe, sanitary, and compliant environment.
- Assisted patients with mobility and safe discharge procedures.
- Conducted follow-up wellness calls and documented patient information accurately.
Branch Manager
WELLS FARGO BANK
Dothan, USA
01.2016 - 01.2018
- Led teams in delivering exceptional customer experiences and operational excellence.
- Resolved complex customer concerns with professionalism and empathy.
- Trained, coached, and developed employees to achieve performance and service goals.
- Managed daily operations while ensuring compliance with company and regulatory standards.
- Collaborated across departments to improve customer satisfaction and business results.
Service Manager
WELLS FARGO BANK
Dothan, USA
01.2013 - 01.2016
- Led teams in delivering exceptional customer experiences and operational excellence.
- Resolved complex customer concerns with professionalism and empathy.
- Trained, coached, and developed employees to achieve performance and service goals.
- Managed daily operations while ensuring compliance with company and regulatory standards.
- Collaborated across departments to improve customer satisfaction and business results.
Lead Teller
WELLS FARGO BANK
Dothan, USA
01.2012 - 01.2013
- Led teams in delivering exceptional customer experiences and operational excellence.
- Resolved complex customer concerns with professionalism and empathy.
- Trained, coached, and developed employees to achieve performance and service goals.
- Managed daily operations while ensuring compliance with company and regulatory standards.
- Collaborated across departments to improve customer satisfaction and business results.
Assistant Office Manager
PLANET CELLULAR
Ozark, USA
01.2007 - 01.2012
- Delivered outstanding customer service and support in a fast-paced retail environment.
- Assisted with employee training, scheduling, inventory management, and daily operations.
- Resolved customer concerns and built long-term customer relationships.
- Managed cash handling, reporting, and administrative responsibilities.
Education
Bachelor of Science - Business Administration
TROY UNIVERSITY
Dothan, ALAssociate of Arts -
ENTERPRISE-OZARK COMMUNITY COLLEGE
Enterprise, ALSkills
- Customer Service Excellence
- Safety & Compliance
- Conflict Resolution
- Team Leadership & Training
- Communication Skills
- Problem Solving
- Relationship Building
- Multitasking
- Cash Handling & Accountability
- Event Coordination
- Adaptability & Flexibility
- Regulatory Compliance
Additional Information
Extensive experience serving diverse customers in high-volume environments, Strong interpersonal, leadership, and communication skills, Able to remain calm and professional in stressful situations, Flexible and adaptable to changing schedules and operational needs, Committed to safety, service excellence, and teamwork
Timeline
Assistant Store Manager
BUFF CITY SOAP
01.2024 - Current
Member Relationship Specialist
FIVE STAR CREDIT UNION
01.2020 - 01.2021
Surgical Expeditor / Patient Care Assistant
ALABAMA EYE SURGERY CENTER
01.2019 - 01.2020
Branch Manager
WELLS FARGO BANK
01.2016 - 01.2018
Service Manager
WELLS FARGO BANK
01.2013 - 01.2016
Lead Teller
WELLS FARGO BANK
01.2012 - 01.2013
Assistant Office Manager
PLANET CELLULAR
01.2007 - 01.2012
Bachelor of Science - Business Administration
TROY UNIVERSITY
Associate of Arts -
ENTERPRISE-OZARK COMMUNITY COLLEGE