Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
Generic

Emry Lucas

Chicago,IL

Summary

Dynamic and results-oriented professional with a proven track record at Fooda, adept in enhancing customer satisfaction and streamlining operations. Excelled in teamwork and problem-solving, significantly boosting productivity. Skilled in using GPS technology for efficient route planning, demonstrating a strong attention to detail and a commitment to reliability.

Overview

17
17
years of professional experience
1
1
Certification

Work History

Delivery Driver

Fooda
01.2021 - Current
  • Delivered packages to customer doorsteps and business offices.
  • Completed on-time deliveries by choosing best and most efficient routes.
  • Improved customer satisfaction by ensuring timely and accurate deliveries of products.
  • Read maps, followed oral, and written instructions and used GPS technology to make deliveries.

Gaming Dealer

Chicago Casino Suppliers
10.2015 - Current
  • Developed strong rapport with returning patrons to foster loyalty towards the establishment over time.
  • Managed high-pressure situations effectively while remaining calm under stress and providing exceptional customer service throughout busy shifts.
  • Increased player satisfaction with timely resolution of disputes and clear communication of game rules.
  • Assisted in maintaining a clean and organized gaming area, ensuring optimal conditions for players and staff alike.

Sales Associate

Brown Toro Clean Delivery and Repair
01.2016 - 01.2024
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.

Collector

Stoneleigh Recovery Associates LLC
01.2008 - 04.2018
  • Collaborated with team members to achieve monthly targets, promoting a positive work environment and boosting overall productivity.
  • Contacted customers to discuss payment schedules and set up or immediately process payments.
  • Reduced outstanding debts by implementing strategic collections tactics and maintaining open lines of communication with customers.
  • Streamlined debt collection processes for increased efficiency in the workplace.
  • Maintained high volume of calls and met demands of busy and productive group.
  • Improved customer satisfaction by effectively resolving delinquent accounts through negotiation and payment plans.
  • Trained new team members on scripts, company services, and collection strategies.

Education

Business

College of DuPage
Glen Ellyn, IL

Glenbard West H.S.
Glen Ellyn, IL
06.1997

Skills

  • Positive Attitude
  • Customer Service
  • Teamwork and Collaboration
  • Attention to Detail
  • Time Management
  • Dependable and reliable
  • Punctual and Reliable
  • Problem-Solving

Accomplishments

Licensed in bartender and game dealing

Certification

Bartender

Craps

Blackjack

Roulette

Poker

Timeline

Delivery Driver

Fooda
01.2021 - Current

Sales Associate

Brown Toro Clean Delivery and Repair
01.2016 - 01.2024

Gaming Dealer

Chicago Casino Suppliers
10.2015 - Current

Collector

Stoneleigh Recovery Associates LLC
01.2008 - 04.2018

Business

College of DuPage

Glenbard West H.S.

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Emry Lucas