Emy Rivera
Canyon Villas
San Diego,California
24
years of professional experience
Housekeeping Director leading housekeeping and laundry operations with a focus on staff training, quality control, and resident-apartment readiness, training 9+ staff weekly. Oversees scheduling, inventory management, and safety compliance, ordering 1–3 supply, linen, or chemical orders per month to keep workflow organized and standards consistent. Improves productivity by tightening cleaning processes and inspecting 41+ resident apartments and common areas daily, addressing resident and family complaints regarding housekeeping and laundry issues and concerns quickly.
Work History
Housekeeping Director
16 Years 1 Month- Supervise daily housekeeping and laundry operations at Canyon Villas.
- Trained and mentored housekeeping and laundry staff on best practices.
- Created cleaning schedules to uphold cleanliness standards and optimize staff workflow.
- Perform quality control inspections for resident apartments and common areas.
- Developed cleaning schedules to ensure cleanliness standards and streamline staff workflow.
- Identified process improvements to enhance efficiency and productivity in housekeeping and laundry services.
- Ordered cleaning supplies, linens, and chemicals.
- Followed safety protocols to maintain a secure work environment. and wore protective safety equipment. Schedule safety meetings with vendors to educate staff on using chemicals properly.
Assistant Property Manager
4 Years 9 Months- Negotiated rental terms with applicants ensuring that they comply with company policy standards.
- Negotiated rental terms with applicants, aligning agreements with company policy and optimizing occupancy rates.
- Coordinated tenant communications and resolved inquiries, enhancing tenant satisfaction for R&V Management properties.
- Assisted in property inspections and documented maintenance needs, ensuring timely responses and maintaining property standards.
- Assisted in property inspections and documented maintenance needs for timely responses.
Assistant Store Manager
9 Months- Managed daily operations to ensure smooth store functioning.
- Oversaw inventory management and merchandise display strategies.
- Implemented promotional campaigns that increased customer engagement and sales.
- Trained and mentored staff to deliver exceptional customer service, improving satisfaction scores.
- Resolved customer complaints effectively to maintain satisfaction levels.
- Resolved customer complaints in a timely manner.
- Collaborated with suppliers to secure timely product availability, minimizing stockouts.
- Conducted regular staff meetings to communicate updates and expectations.
Assistant Store Manager
2 Years- Oversaw daily store operations and ensured exceptional customer service experiences.
- Trained and mentored staff on sales techniques and store protocols, improving team confidence and customer engagement.
- Coordinated staff schedules to maintain optimal coverage during peak hours.
- Managed inventory levels and organized stockroom for efficient product accessibility.
- Developed and implemented store policies and procedures to ensure efficient operations.
- Developed promotional displays that increased product visibility and drove customer interest.
- Implemented loss prevention strategies that safeguarded assets and reduced shrinkage.
- Assisted customers with product selection based on their individual needs.
Education
High School Diploma
Skills
Staff training
Quality control
Inventory management
Process improvement
Scheduling
Housekeeping operations
Laundry operations
Vendor coordination
Supply ordering
Customer service
Work order management
Resident relations
Staff performance management
Occupational safety compliance
Property inspections
Education and Training
other
Timeline
Housekeeping Director
Canyon Villas
07.2010 - CurrentRead More
Assistant Property Manager
R&V Management
07.2005 - 04.2010Read More
Assistant Store Manager
Ultra Beauty Supply and Salon
10.2004 - 07.2005Read More
Assistant Store Manager
LA Rack
04.2002 - 04.2004Read More
Morse High School
High School Diploma
Read More