Emya Cooper
Houston,TX
Summary
Customer service and claims professional with a background in HIPAA-compliant claims review, Medicaid-related processing, and policy support across remote and call center settings. Handles applications, account updates, and customer questions with accurate documentation, strong follow-through, and steady productivity while using Excel and multiple systems to track work.
Overview
7
7
years of professional experience
Work History
Licensed Insurance Agent
teleperformance
remote, TX
10.2026 - Current
- Managed inbound service calls for billing, claims, and policy inquiries, providing clear resolutions to enhance customer satisfaction.
- Answered inbound service calls regarding billing, claims, and policy questions.
- Verified customer details for compliance and policy accuracy, reducing potential errors in coverage.
- Reviewed coverage details, exclusions, and premium updates with policyholders.
- Processed insurance applications in client CRM and enrollment platforms, ensuring accurate documentation and timely submission.
mentor
wel companies
De Pere, WI
11.2024 - 11.2025
- Trained and participated in onboarding for driving students and new employees to ensure smooth integration.
- Supported incoming drivers during onboarding process with anything that may have need prior to onboarding and understood the task at hand.
- Provided incoming employees with policies and procedures to clarify employment expectations.
- Assisted with paperwork and data entry into company systems to maintain accurate records.
claims & support specialist
Asurion
Houston, TX
03.2022 - 10.2024
- Executed detailed documentation and troubleshooting for device protection claims.
- Documented and troubleshot device protection claims to ensure compliance and resolution.
- Maintained high accuracy levels for claim entry and customer account adjustments.
- Met daily production targets through effective time management in a remote setting.
- Tracked claim progress and performance using Excel to facilitate accurate reporting.
Claims Support Specialist
RemX
Houston, TX
07.2021 - 03.2022
- Reviewed Medicaid-related claims, validating key data within IDX, AHCCCS, HPIS, and Citrix systems to ensure accuracy. Resolved discrepancies through thorough claim research, policy review, and effective provider communication, enhancing claims processing integrity. Ensured compliance with Medicaid claim routing and eligibility requirements. Delivered strong accuracy and high-volume throughput in remote claims operations. Documented claim findings and updates with precision, ensuring adherence to guidelines and maintaining compliance.
- Evaluated claim files to ensure they met completeness and policy standards.
- Facilitated claims intake process for RemX clients by gathering necessary documentation.
- Input claim data accurately into various carrier systems and databases.
Customer Service Associate
Teleperformance
Shreveport, LA
07.2019 - 01.2020
- Resolved customer questions and account issues via phone, ensuring satisfaction and loyalty.
- Handled inbound customer calls using Teleperformance call center procedures.
- Resolved billing, account, and service questions through CRM systems.
- Documented customer interactions in ticketing platforms with clear notes.
Education
High School Diploma - General High School Curriculum
minden high school
minden, LAHigh School Diploma - General
minden, LASkills
- Insurance Claims Review
- HIPAA Compliance
- Claims Accuracy Assurance
- CRM Systems Management
- Excel & SharePoint
- Remote operations
- Siebel / Citrix / Customer Account Management
- Documentation standards
- High-Volume Claims Processing
- Insurance Policy Management
- Citrix
- Siebel
- Customer Account Management
- Claims Data Management
- Excel
- SharePoint
- Customer Service Excellence, claims processing, problem resolution, Microsoft Excel, Microsoft Office, Citrix, SharePoint, dataset, remote work, time management, communication, and customer support
Honors & Activities
National Honors Society
Timeline
Licensed Insurance Agent
teleperformance
10.2026 - Current
mentor
wel companies
11.2024 - 11.2025
claims & support specialist
Asurion
03.2022 - 10.2024
Claims Support Specialist
RemX
07.2021 - 03.2022
Customer Service Associate
Teleperformance
07.2019 - 01.2020
High School Diploma - General High School Curriculum
minden high school