EMYA HUGHES
Garland,TX
Summary
Dedicated Customer Service Representative motivated to improve service satisfaction and contribute to overall company success. Forward-thinking professional with deep understanding of resolving customer problems with efficiency and civility. Competent In listening to customer needs, meeting quality standards and staying current on product and service updates.
Overview
4
4
years of professional experience
Work History
Technical Resolution Specialists
Patriot Mobile
Grapevine, TX
03.2022 - Current
- Support the company by answering complex issues related to activations, troubleshooting device and or network issues.
- Assisted customers with account set-up, billing questions, technical support issues and other inquiries.
- Provided support via remote desktop software, diagnosing customer issues over private and public networks.
Customer Service Representative
Patriot Mobile
Grapevine, TX
08.2021 - 03.2022
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Identified needs of customers promptly and efficiently.
- Conducted system analysis and testing to identify and resolve technical issues or inefficiencies.
- Managed high volumes of inbound and outbound calls in fast-paced environment to build, cultivate and establish lucrative client relationships.
Customer Service Representative
NTTA
Dallas, TX
11.2020 - 04.2021
- Informed customers about billing procedures, processed payments and provided payment option setup assistance
- Answered 5+ inbound calls per day and directed to designated individuals or departments
- Evaluated customer account Information to assess current Issues and determine potential solutions
- Educated customers on special pricing opportunities and company offerings
Education
Some College (No Degree) - Accounting And Business Management
Texas A&M University
Commerce, TXSkills
- Credit card payment processing
- Office equipment proficiency
Inbound and outbound calling - Call center experience
- Proficient with Microsoft Office Suite
- PC Skills with the ability to navigate multiple systems
- Problem-solving abilities
Timeline
Technical Resolution Specialists
Patriot Mobile
03.2022 - Current
Customer Service Representative
Patriot Mobile
08.2021 - 03.2022
Customer Service Representative
NTTA
11.2020 - 04.2021
Some College (No Degree) - Accounting And Business Management
Texas A&M University