Tammy L. Medeiros
Plainfield,CT
Summary
Prepares and distributes statements to customers while maintaining comprehensive, accurate records. Accustomed to answering questions, providing information and resolving concerns. Good communication, organizational and multitasking abilities.
Overview
7
7
years of professional experience
Work History
Eligibility and Benefits Specialists
Randstand
12.2022 - 06.2023
- Listened to clients attentively, asked probing questions and identified and addressed actual benefits needs.
- Resolved discrepancies with client applications to verify eligibility.
- Insurance verification
- Providing financial amount owed for services
- Updating patients demographics
Medical Billing Phone Assistant
APS
06.2018 - 06.2021
- Manage incoming calls and providing assistance on billing issues
- Updating information for patients profiles
- Review patients accounts to provide their updated information
- Customer Service phone interaction with proper etiquette
- Applied HIPAA privacy and security regulations while handling patient information.
- Coordinated communications between patients, billing personnel and insurance carriers.
Medical Billing Phone Assistant
ACA
05.2017 - 06.2018
- Manage incoming and outgoing calls for patients
- -Providing patients information about their accounts
- Customer Service phone interaction with professional attitude
- Applied HIPAA privacy and security regulations while handling patient information.
- Contacted insurance providers to verify insurance information and obtain billing authorization.
- Organized information for past-due accounts and transferred to collection agency.
- Maintained high accuracy rate on daily production of completed reviews.
Packer/Shipper
Amazon
11.2016 - 05.2017
- Packed items by following directions in a specific order
- Checked and Verified items are damage free
- Verify work orders are the correct context for package
Education
MA -
The Salter School
Certificate of PMA -
10.2013
MA - Liberal Arts and Social Services
Bristol Community College
05.2002
Diploma - Prep Computer Tech
Dartmouth High School
05.2000
Skills
- Microsoft Office
- Demographics Information
- Customer Support
- Team Player
- Time Management
- Multitasking
- Account follow-up
- Information inputting
- Insurance claims
- Credit card payment processing
- Customer relations
- Conflict mediation
- Inbound and Outbound Calling
- High-energy attitude
- Call Center Operations
- Retail sales customer service
- Communications Strategies
Timeline
Eligibility and Benefits Specialists
Randstand
12.2022 - 06.2023
Medical Billing Phone Assistant
APS
06.2018 - 06.2021
Medical Billing Phone Assistant
ACA
05.2017 - 06.2018
Packer/Shipper
Amazon
11.2016 - 05.2017
MA -
The Salter School
Certificate of PMA -
MA - Liberal Arts and Social Services
Bristol Community College
Diploma - Prep Computer Tech
Dartmouth High School
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