Damitra Adams
Phoenix,AZ
Summary
Results-driven Benefits Eligibility Specialist with the State of Arizona, skilled in data entry and effective communication. Achieved a significant reduction in eligibility determination errors by leveraging in-depth knowledge of program guidelines. Proficient in application review and documentation, enhancing client support and outreach initiatives in social services.
Overview
5
5
years of professional experience
Work History
Benefits Eligibility Specialist
State of Arizona
05.2022 - Current
- Assisted clients in understanding eligibility requirements for various programs.
- Conducted preliminary assessments to determine client eligibility for benefits and services.
- Reviewed documentation submitted by clients to ensure compliance with program standards.
- Collaborated with team members to streamline application processing procedures.
- Reduced errors in eligibility determinations by maintaining thorough knowledge of program guidelines and regulations.
Pandemic Unemployment Specialist
State of Arizona
04.2020 - 05.2022
- Updated and maintained accurate client records in electronic databases.
- Provided support during outreach initiatives to educate community about available resources.
- Responded to client inquiries regarding eligibility status and program details effectively.
- Participated in training sessions to enhance knowledge of policies and procedures related to eligibility determination.
Education
Diploma - General Studies
South Mountain High School
Phoenix, AZ05.1993
Skills
- Data entry
- Effective communication skills
- Microsoft office
- Telephone etiquette
- Interviewing
- Documentation and reporting
- Verbal communication
- Application review
- Public assistance
- Policy interpretation
- Knowledgeable in software
- Resource information
- Social services
Timeline
Benefits Eligibility Specialist
State of Arizona
05.2022 - Current
Pandemic Unemployment Specialist
State of Arizona
04.2020 - 05.2022
Diploma - General Studies
South Mountain High School
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