Kassandra Nevarez

Delivered customer support to enhance satisfaction. Reviewed and verified new and past applications for client eligibility. Made calls to correct any errors in client documents. Input relevant information into system to facilitate accurate eligibility calculations.

• Reviewed eligibility applications for Department of Economics programs and services.
• Verified applicant documents against department policy and supporting records.
• Determined eligibility status using guidance from Economics Department procedures.
• Reviewed eligibility applications for Department of Economics programs and services.
• Verified applicant documents against department policy and supporting records.
• Determined eligibility status using guidance from Economics Department procedures.

Managed customer service and quality satisfaction for our clients. I learned throughout experience to adapt myself to the environment, learn from peers and employees and give the best to them. Coordinated shifts, and employee schedules, managed inventory, a lot of communication within the teams to effectively work together and satisfy our customers. Handled maintenance tasks and coordinated with experienced professionals for problem resolution. Overall, I managed effective communication, leadership, time-management to work with our labor and worked weekly numbers for comparison on our improvements and what we had to improve on.