Joemalyn Tumaneng
Arizona Department Of Administration (AHCCCS/ALTCS)
TUCSON,AZ
11
years of professional experience
Benefits Eligibility Specialist with experience processing 71-120 applications per month, coordinating intake, eligibility determinations completed with 99%-100% accuracy, and referral services for families with complex needs. Supports access to medical assistance, financial assistance, and living arrangement while keeping case notes clear and follow-up steps organized. Brings a client-centered approach to reviewing information, tracking progress, and maintaining steady communication across families, providers, and community agencies.
Work History
Benefits Eligibility Specialist
3 Years 10 Months- Assessed eligibility for ALTCS services, ensuring compliance with state and federal regulations.
- Coordinated application processes, facilitating timely determinations for clients seeking assistance.
- Reviewed documentation for accuracy, enhancing efficiency in eligibility assessments.
- Developed training materials for new staff, improving onboarding processes and knowledge retention.
- Collaborated with interdisciplinary teams to address complex cases and client needs effectively.
- Implemented process improvements that streamlined workflows and reduced case processing times.
- Conducted quality assurance reviews, maintaining standards of excellence in eligibility determinations.
- Enhanced client satisfaction by providing timely and accurate eligibility determination for various assistance programs.
- Reduced errors in eligibility determinations by maintaining thorough knowledge of program guidelines and regulations.
- Provided exceptional customer service through prompt response times, clear communication channels, and diligent follow-up practices.
- Ensured compliance with local, state, and federal regulations during all phases of the eligibility determination process.
- Resolved discrepancies with client applications to verify eligibility.
- Maintained detailed records of client interactions, ensuring accuracy and confidentiality of sensitive information.
- Evaluated financial documents to accurately assess income levels, assets, expenses, and other relevant factors impacting client eligibility status.
- Assisted clients with accurate eligibility form, application and document completion.
- Interviewed applicants and explained scope of different available benefits.
- Processed and certified documents for accuracy and compliance with government regulations.
- Scheduled appointments with applicants to gather information and explain benefits processes.
- Communicated with people from various cultures and backgrounds on application process.
- Developed strong rapport with clients by effectively communicating complex program requirements and processes.
- Established trust with clients by consistently demonstrating empathy, professionalism, and a commitment to their wellbeing.
- Reviewed applications for different aid programs and determined which qualification criteria for individuals.
- Assisted clients with completion of applications and paperwork.
Program Service Evaluator III
1 Year 6 Months- Monitored and evaluated programs, services and activities to support child safety and program quality.
- Referred clients to appropriate team members, community agencies and organizations to meet treatment needs.
- Developed and created programs and monitored effectiveness against individual participant needs.
- Oversaw staff development through in-depth trainings, workshops, seminars and other learning opportunities.
- Referred families to shelters, legal resources and educational programs.
- Conducted community workshops to promote different programs and educate public on available services.
- Carried out day-day-day duties accurately and efficiently.
- Demonstrated respect, friendliness and willingness to help wherever needed.
Office Automation Clerk
10 Months- Uses words processing software to produce a variety of documents and messages electronically using a persona computer that is networked.
- Operated office photocopiers, coordinated travel arrangements, maintained office bulletin board and assisted staff with clerical or procedural requirements.
- Kept office supplies well organized and sufficiently stocked, placing orders promptly to replenish materials before depleted.
- Promptly received and forwarded incoming communications, such as phone calls, emails and letters, to appropriate staff.
- Managed multiple projects simultaneously using organizational and analytical skills.
- Handled client correspondence and tracked records to foster office efficiency.
- Informed and supported business leaders through consistent communication and administrative support duties.
- Supported staff on special assignments and ad hoc projects.
Customer Care Account Service Specialist
1 Year 6 Months- Evaluated customers' potential needs to make appropriate recommendations.
- Set up new customer accounts and updated existing profiles with latest information.
- utilized computer technology to handle high call volumes.
- compile reports on overall customer satisfaction
- Enhanced online presence to take advantage of dynamic conditions and unique platform opportunities.
Supervisor
9 Months- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Handled customer complaints, resolved issues and adjusted policies to meet changing needs.
- Evaluated employee performance and coached and trained to improve weak areas.
- Maintained compliance with company policies, objectives and communication goals.
- Worked with management team to implement proper division of responsibilities.
- Set overall vision and provided team leadership.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Developed training, task and process guidelines and communicated clear and concise directions to employees.
- Mentored newly hired employees on operating equipment and safety and developed training manual to use for reference.
- Created successful work schedules for each team member to maintain deadlines and fully staff shifts.
- Interviewed, hired and trained new employees for production positions.
- Identified individual employee's unique work styles and adapted management methods.
- Adjusted job assignments and schedules to keep pace with dynamic business needs, factoring in processes, employee knowledge and customer demands.
- Utilized standard operating procedures, effective crew resource management, communication and procedures specified in company operation manual.
- Conducted routine inspections of incoming materials to check quality and compliance with established product specifications.
- Introduced team contests and goals to enhance productivity and improve employee morale.
- Provided supportive link between external customers and internal operations.
- Performed annual evaluations and reviews for large staff of employees.
- Repaired equipment to keep jobs moving smoothly, informing maintenance department of major machinery failures.
- Analyzed equipment breakdowns using various troubleshooting methods.
- Oversaw and optimized work of craftsmen performing high-quality, precision work.
- Successfully managed high volumes of client-facing interactions and established strong rapport with physicians, medical and laboratory staff and patients.
- Built, managed and coached insourced and outsourced teams.
Senior Store Associate
1 Year- Greeted customers, helped locate merchandise and suggested suitable options.
- Answered questions about store policies and addressed customer concerns.
- Checked pricing, scanned items, applied discounts and printed receipts to ring up customers.
- Maintained customer satisfaction with quick and professional handling of product returns.
- Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
- Approached browsing customers to initiate conversations to determine buying preferences.
- Coordinated restocking of sales floor with current merchandise and accurate signage for current promotions.
- Used POS system to process sales, returns, online orders and gift card activations.
- Balanced and organized cash register by handling cash, counting change and storing coupons.
- Informed customers of current store promotions to encourage additional sales purchases.
- Displayed merchandise by arranging in appealing ways to boost sales.
- Refunded payments for returned items, processed exchanges and offered store credit to achieve customer satisfaction.
- Approached each problem with fresh mind and analytical strategies to quickly resolve concerns.
- Contributed to design and setup of merchandise displays promoting key products, creating aesthetically pleasing arrangements to attract customer attention.
- Supported loss prevention goals by monitoring shopper behavior.
- Spoke to customers in native language to increase loyalty and establish relationships.
- Tracked down hard-to-find merchandise at diverse locations.
- Logged reports, expenses, receipts and sales documents into digital database.
- Employed strategic tactics such as cross-selling and upselling to drive sales.
Education
Associate of Arts - Family Life Education
Certificate - Medical Front Office Assistant And Administration
Skills
Program management
Data evaluation
Program requirements
Eligibility determinations
Performance improvement
Administrative support
Referral coordination
Community outreach
Stakeholder communication
Training facilitation
Case documentation
Needs assessment
Caseload management
Program evaluation methodology
Quality assurance audits
Compliance monitoring
Process improvement
Skills
- Quality Assurance
- Client Relationships
- Customer Inquiries
- Explaining Policies
- Policy Interpretation
- Case Research
Timeline
Benefits Eligibility Specialist
Arizona Department Of Administration (AHCCCS/ALTCS)
10.2022 - CurrentRead More
Program Service Evaluator III
State Of Arizona Department Of Economic Security
04.2021 - 10.2022Read More
Office Automation Clerk
United States Of Air Force
12.2018 - 10.2019Read More
Customer Care Account Service Specialist
Citibank
01.2017 - 07.2018Read More
Supervisor
Army And Air Force Exchange Services
04.2016 - 01.2017Read More
Senior Store Associate
Army And Air Force Exchange Services
03.2015 - 03.2016Read More
MedCerts Michigan Propriety School
Certificate from Medical Front Office Assistant And Administration
Read More
Maricopa Community Colleges - Rio Salado Community College
Associate of Arts from Family Life Education
Read More