April Martinez
Globe,AZ
Summary
Adept at streamlining eligibility processes for the State of Arizona, I significantly reduced errors through expert knowledge of program guidelines. Renowned for exceptional customer service and compliance, my skills in data entry and effective communication have enhanced client satisfaction and operational efficiency. Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
10
10
years of professional experience
Work History
Benefits Eligibility Specialist
State of Arizona
10.2014 - 10.2024
- Reduced errors in eligibility determinations by maintaining thorough knowledge of program guidelines and regulations.
- Enhanced client satisfaction by providing timely and accurate eligibility determination for various assistance programs.
- Provided exceptional customer service through prompt response times, clear communication channels, and diligent follow-up practices.
- Ensured compliance with local, state, and federal regulations during all phases of the eligibility determination process.
- Resolved discrepancies with client applications to verify eligibility.
- Evaluated financial documents to accurately assess income levels, assets, expenses, and other relevant factors impacting client eligibility status.
- Assisted clients with accurate eligibility form, application and document completion.
Education
High School Diploma -
Miami High School
Miami05.1999
Skills
- Data Entry
- Effective communication skills
- Microsoft Office
- Telephone Etiquette
- Documentation And Reporting
- Interviewing
- Verbal Communication
- Documentation and paperwork
- Time Management
- Organizational Skills
Timeline
Benefits Eligibility Specialist
State of Arizona
10.2014 - 10.2024
High School Diploma -
Miami High School
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