Summary
Overview
Work History
Education
Skills
Timeline
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E'Mya Price

Summary

Reliable Shift Leader with four years in customer service industry. Excellent motivational leader successfully communicates duties and tasks. Dedicated to providing highest standard of service and creating warm and welcoming environment for everyone. I'm a Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

4
4
years of professional experience

Work History

Shift Leader

Dunkin' Donuts
05.2021 - Current
  • Enhanced customer satisfaction through prompt and courteous service, addressing concerns immediately.
  • Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
  • Streamlined inventory management processes, leading to reduced waste and optimized stock levels.
  • Provided ongoing training for new hires, fostering a positive team atmosphere that encouraged growth and development.
  • Completed cash and credit card transactions accurately using POS software.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.

Crew Member

McDonald's
03.2020 - 05.2021
  • Improved customer satisfaction by providing friendly and efficient service at the register.
  • Ensured accurate order fulfillment with diligent attention to details while assembling meals.
  • Provided exceptional customer service, addressing concerns or issues promptly and professionally.
  • Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
  • Worked front counter, drive-thru and other areas.
  • Addressed guest needs, questions, or concerns to create optimum experience onboard.

Education

Associate of Science - Business Administration

Georgia State University
Atlanta, GA
05.2026

High School Diploma -

Osborne High School
Marietta, GA
05.2022

Skills

  • Positive Attitude
  • Cash Handling
  • Team Leadership
  • Problem-Solving
  • Customer service focus
  • Sales and Upselling

Timeline

Shift Leader

Dunkin' Donuts
05.2021 - Current

Crew Member

McDonald's
03.2020 - 05.2021

Associate of Science - Business Administration

Georgia State University

High School Diploma -

Osborne High School

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E'Mya Price