Emylee Carter
Corpus Christi,TX
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
2
2
years of professional experience
Work History
Customer Service Representative
Steel Dynamics
01.2024 - Current
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Assisted Inside Sales Representatives, when away from a desk and maintained regular operations.
Sales Intern
Steel Dynamics
05.2023 - 12.2023
- Contributed to a positive team environment by collaborating with fellow interns on group projects and presentations.
- Explored new technologies and approaches to processes.
- Compiled and presented reports on competitor analysis, for Product Administrators and Sales Managers.
- Assisted colleagues in handling complex assignments or tackling challenging situations as a supportive team player.
Escrow Assistant
Stewart Title Guaranty Company
12.2022 - 07.2023
- Maintained open communication with lenders, brokers and borrowers.
- Obtained documents such as proof of insurance and HOA statements.
- Assisted with the successful closing of numerous escrow transactions, ensuring all parties were informed and satisfied.
- Supported team members in managing their workload, contributing to a more productive work environment.
Education
MBA - Business
Texas A&M University - Corpus Christi
Corpus Christi, TX01.2026
Bachelor of Science - Biomedical Sciences
Texas A&M University - Corpus Christi
Corpus Christi, TX12.2023
Skills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Data Entry
Affiliations
- MSCI - Member
- AIST- Member
Timeline
Customer Service Representative
Steel Dynamics
01.2024 - Current
Sales Intern
Steel Dynamics
05.2023 - 12.2023
Escrow Assistant
Stewart Title Guaranty Company
12.2022 - 07.2023
MBA - Business
Texas A&M University - Corpus Christi
Bachelor of Science - Biomedical Sciences
Texas A&M University - Corpus Christi