Emylie Miller
Alfred,ME
Summary
Passionate General Manager with three years of team development in a customer-centered environment. Known for reliability and attention to detail to provide new training insights, performing daily operations, and connecting with team members and customers. Committed to making everyone feel heard and valued.
Overview
11
11
years of professional experience
Work History
General Manager
Swig Drinks
Utah County, UT
04.2022 - Current
- Started off as a Team Member in April 2022.
- Became General Manager of the American Fork Store in January 2023.
- Opened up Orem State Store in Summer of 2024, hiring a full new team.
- Took ownership of Lehi Store in August 2024.
- Primary tasks include hiring and training new team members as well as maintaining current team members with follow up training, growth, wages, and scheduling.
- Responsible for supporting the store in hitting Labor, Sales, Attachment, Line Speed and Transaction goals.
- Since April 2025, I have also been for helping the Training Team develop new and continuing content as well as helping test several different products in a store setting and different operational methods.
- Worked with new Franchisees by providing an example of a strong functioning store.
- Trained three successful General Managers.
Compliance Technician
ATA Services
Salt Lake, UT
10.2020 - 01.2022
- Cleaned ATMs as spotless as possible.
- Accurately check and replace brail decals without causing damage to the ATM.
- Accurately reported any damage to the ATM using correct software.
- Measured and accurately filled out ADA reports as well as lighting safety protocols.
- Completed all ATMs on time and in a timely manner, often traveling to many locations in one day.
Mentor
DoTERRA
Pleasant Grove, UT
01.2017 - 12.2019
- Started off as a call center agent from Jan 2016- Jul 2018.
- Answered customer calls, making sure to accurately verify each account.
Placed customer orders accurately.
Listened to customers who had a bad experience, making exceptions as approved while also knowing when to request further help. - Started as a Mentor Jul 2018-Dec 2019
- Worked with up to five new hire agents in a given day.
- Sat with and helped new agents adjust to their new position by coaching and giving clear examples.
- Created new resources for general and individual agents.
- Filled out detailed reports, meeting deadlines.
- Taught new agents how to search for correct information in a timely manner.
- Worked with the new agent's Team Lead to give progress reports and room for growth.
Booking Clerk
Utah County Sheriff’s Office
Spanish Fork, UT
09.2016 - 12.2016
- Verified charges to incoming inmates.
- Responsible for finding, serving, and connecting warrants to incoming inmates, putting it in one file.
- Answered phone and helped the caller to the best of my ability, recognizing what was private and public information to share.
Resident Assistant
Snow College, Resident’s Life
Ephraim, UT
08.2015 - 05.2016
- Filled out detailed reports and daily duty logs.
- Responsible for making sure residents are safe and healthy.
- Organized and planned activities for residents.
- Responsible for managing money and budgeting.
Education
Bachelors Degree - Art and Design
Utah Valley University
Orem, UT01-2020
Associates of Science -
Snow College
Ephraim, UT04.2016
Skills
- Attention to detail
- Adaptability and willingness to learn
- Self - Motivated
- Empathetic
- Able to work independently and part of a team
- Customer-centric
- Dependable
Timeline
General Manager
Swig Drinks
04.2022 - Current
Compliance Technician
ATA Services
10.2020 - 01.2022
Mentor
DoTERRA
01.2017 - 12.2019
Booking Clerk
Utah County Sheriff’s Office
09.2016 - 12.2016
Resident Assistant
Snow College, Resident’s Life
08.2015 - 05.2016
Bachelors Degree - Art and Design
Utah Valley University
Associates of Science -
Snow College