Ena Frank
Weatherford,TX
Summary
Customer-focused and multi-tasking individual with previous experience as a Liability Claims Handler. Proven track record in ability to work in a fast paced environment and make decisions quickly.
Overview
8
8
years of professional experience
Work History
Office Manager
Frankenstein Engine Dynamics LLC
Weatherford, TX
05.2018 - Current
- Handles all financial bookkeeping functions including but not limited to accounts payable, accounts receivable, profit and loss statements, and account reconciliations.
- Responsible for multiple roles of human resources such as processing payroll weekly, filing federal payroll tax returns, personnel safety training, assist with personnel conflict resolution and discipline, manages confidential personnel files.
- Occasionally partners with production and sales staff when customer service issues arise and creatively solves problems to ensure customer satisfaction.
- Approves purchase orders for inventory assets and expense spending, negotiates with vendors to obtain lower costs on inventory and payment term extensions.
- Played essential role in increasing company profitability by analyzing and reducing overall operating costs
- Created employee handbook and established company policies
Liability Claims Adjuster
Farmers Insurance
Arlington, TX
05.2014 - 05.2018
- Completed coverage and liability investigations on auto accidents by obtaining recorded statements, scene investigations, police reports, photos, and other items necessary for appropriate liability decisions.
- Evaluated first and third-party soft tissue and complex injury claims with IES and LNAV software
- Negotiated injury claims with direct third parties and attorney represented individuals
- Complied with all company and state requirements for successful claim handling
- Provided excellent customer service by making contact quickly on new assignments, set reasonable customer expectations, and responded timely to customer needs or requests.
- Appointed as peer guide for new hires, provided coaching, participated in regular progress meetings with new hires, training staff and supervisors.
- Met or exceeded company guidelines in evaluation parameters during previous tenure
- Actively participated and volunteered for additional activities and projects such as Quick Hit trainings and STIP events.
Education
Bachelor of Arts - Sociology
The University of Texas At Arlington
Arlington, TX05.2010
Skills
- Diligent Follow Through
- Customer Service
- Negotiation
- Injury Claim Evaluation
- Investigations
- Employee training
Timeline
Office Manager
Frankenstein Engine Dynamics LLC
05.2018 - Current
Liability Claims Adjuster
Farmers Insurance
05.2014 - 05.2018
Bachelor of Arts - Sociology
The University of Texas At Arlington