- Exploring famous landmarks, historical sites, and cultural attractions in a new destination
- Wine Tasting
- I like trying new recipes and food trends
- Hiking
Ena Handel
Castro Valley,CA
Summary
Experienced Corporate Travel Consultant with a proven track record at CWT, excelling in client relationship building and exceptional customer service. Expert in airline reservation systems, I consistently deliver tailored travel solutions, enhancing client satisfaction and loyalty. Recognized for researching cost-effective travel options for diverse clientele.
I have comprehensive experience in managing travel arrangements for business clients.Skilled in itinerary planning, client communication, and problem-solving. Reliable and adaptable to changing needs, ensuring seamless travel experiences and client satisfaction.
Overview
38
38
years of professional experience
Work History
Corporate Travel Consultant
CWT
08.2016 - Current
- Built strong relationships with clients through exceptional communication and personalized service.
- Organized trips for business travelers.
- Managed complex itineraries for multi-city trips, balancing client preferences with logistical constraints.
- Worked closely with clients to understand unique needs and meet specific travel desires.
- Informed clients of travel policies and utilized preferred vendors to maximize company profits.
- Provided customers with best deals and well-researched travel options.
- Utilized understanding of exchange or reissue ticketing entries to avoid debit memos arising from incorrect ticketing or incorrect application of rules and procedures.
- Applied fare rules equitably to effectively meet needs of diverse business clients.
Corporate Travel Consultant
American Express, GBT
08.1997 - 08.2016
- Organized trips for business travelers.
- Worked for middle and large market accounts on site and at a call center.
- Large market accounts :Applied Materials ,Hewlett Packard ,IBM ,Cisco Systems and Bain and company .
- Small market accounts :Dial Soaps ,Best Western Hotel ,Spectrum Astro .
- Exceeded customer service satisfaction standards by understanding and anticipating clients' expectations.
Leisure Travel Consultant
Travel Abroad Inc
07.1995 - 08.1997
- Organized trips for individual, family and business travelers.
- Enhanced customer satisfaction by tailoring travel packages to individual preferences and needs.
- Negotiated with vendors to secure competitive rates, resulting in cost-effective travel options for clients.
- Worked closely with consolidators for the best deals .
- Educated clients on travel insurance options, emphasizing the importance of coverage during unforeseen circumstances.
- Received positive feedback from clients consistently due to outstanding service and timely followups.
- Increased repeat clientele through exceptional customer service and attention to detail.
International Travel Consultant
Emirates Airlines
01.1987 - 03.1995
- Managed complex multi-destination itineraries seamlessly by expertly balancing logistical requirements with client preferences.
- Utilized reservation software efficiently and accurately to book flights, hotels, tours, and other travel arrangements.
- Enhanced client satisfaction by providing personalized travel recommendations and tailored itineraries.
- Airport check in and boarding for Emirates airlines.
Education
Tourism And Travel And Advanced Air Fares
IATA TRAVEL AND TOURISM
GENEVA SWITZERLAND 01-1990
Commerce
Ness Wadia College
Pune India01-1982
Skills
- Strong communication skills
- Exceptional customer service
- Cross-cultural awareness
- Airline reservation systems proficiency
- Client relationship building
- Global travel trends
- Budgeting and cost control
- Sabre central software
Interests
Timeline
Corporate Travel Consultant
CWT
08.2016 - Current
Corporate Travel Consultant
American Express, GBT
08.1997 - 08.2016
Leisure Travel Consultant
Travel Abroad Inc
07.1995 - 08.1997
International Travel Consultant
Emirates Airlines
01.1987 - 03.1995
Tourism And Travel And Advanced Air Fares
IATA TRAVEL AND TOURISM
Commerce
Ness Wadia College
Similar Profiles
Amber HallmonAmber Hallmon
Director, Client Management at CWTDirector, Client Management at CWT
Sudeep RanabhatSudeep Ranabhat
Senior Business Travel Consultant at CWTSenior Business Travel Consultant at CWT
JOHN MATHEWJOHN MATHEW
Sr. Support Supervisor (G4) at CWTSr. Support Supervisor (G4) at CWT
MONALI SHETHMONALI SHETH
Data Science Manager at OomaData Science Manager at Ooma
Lydia Anderson MA,BCBALydia Anderson MA,BCBA
Behavior Specialist at Contracted With Newark Unified School District.Behavior Specialist at Contracted With Newark Unified School District.