Ena Njie
Silver Spring,MD
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Experience delivering customer service and administrative excellence, including clerical support and public interaction. Excels in calendar management, scheduling, and data entry.
Overview
12
12
years of professional experience
Work History
OPI Over The Phone Wolof Interpretation
Certified Languages International Inc.
10.2023 - Current
- Skilled in virtual Interpretation, utilizing online platforms to bridge communication gaps and facilitate understanding Wolof Speakers.
- Demonstrated expertise in over-the phone interpretation, offering immediate language assistance and overcoming linguistic barriers for clients
- Communicated with clients to understand interpreting needs and provide best service possible.
- Interpreted remotely through video conferencing or phone to facilitate communication between parties unable to meet in person.
OPI Over The Phone Wolof Interpretation
Propio Language Services
10.2023 - Current
- Skilled in virtual Interpretation, utilizing online platforms to bridge communication gaps and facilitate understanding Wolof Speakers.
- Interpreted remotely through video conferencing or phone to facilitate communication between parties unable to meet in person.
- Committed to sustaining professional standards, adhered to ethical codes protecting information confidentiality.
Front Desk Agent
Marriott
09.2021 - 11.2023
- Send an email at the end of my shift.
- Updating customer information using different platforms (Microsoft Excel and Google Sheets)
- Fast typing skills
- Handled payment processing and provided customers with receipts and proper bills and change.
- Answered telephones and greeted visitors to assist, answer questions and direct.
- Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
- Received incoming calls and coordinated with staff to fulfill customer requests.
- Posted charges, updated accounts and issued bills to departing guests.
- Enhanced guest satisfaction by answering inquiries about business operations and policies, resolving concerns and developing creative solutions to guest concerns.
- Supervised daily operations of hotel front desk in absence of manager.
- Promoted loyalty by signing customers up for rewards program and encouraged repeat stays through exceptional service.
- Collaborated with internal team to prioritize and complete guest check-in and check-out and deliver amenities.
OPI - Over The Phone Wolof Interpretation
Ad-Astra
02.2022 - 12.2022
- Seasoned Wolof interpreter with years experience providing excellent language support in various settings, including virtual, in person and over-the-phone.
- Proven ability to adjust to the needs of the clients, whether in virtual meetings, on site, or phone conversations.
- skilled in virtual interpreter, make use of online platforms for communication gaps and ease understanding Wolof speakers.
- Committed to sustaining professional standards, adhered to ethical codes protecting information confidentiality.
Assistance Store Manger
Forever 21
06.2019 - 10.2021
- Implemented a loyalty program that boosted repeat business and increased overall sales revenue.
- Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
- Managed documents by organizing forms, making photocopies, filing records, preparing correspondence, and creating reports.
- Developed data entry policies and procedures in compliance with company standards.
- Followed data entry protocols, rules and regulations.
Catering Supervisor
Corner Bakery Cafe
02.2012 - 03.2020
- Worked with clients one on one to create enticing catering menus for array of events from weddings and christenings to work parties and holiday meals.
- Brought in new business opportunities, helping to drive catering revenues and achieving quarterly and yearly goals.
- Monitored staff members at catering events and functions, providing in-depth instructions ahead of time.
- Executed scheduling, logistics and follow-ups with event staff.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
Teacher
Bright Horizon Daycare
04.2012 - 08.2013
- Assisted staff with both long and short range activities in accordance with curriculum objectives; developmentally appropriate practice philosophy
- Maintained a safe and healthy environment
- Inspected and replaced damaged or lost materials
- Kept all appropriate documentation such as records, attendance and time sheets
- Reported any suspects abuse to Supervisor
- Metro access call center 2018-2020
- Answer incoming calls
- Schedule appointments
- Cancel appointments
- Prepared and maintained classroom environments appropriate for student learning and physical, social and emotional development.
Education
MEDone Urgent Care
Bethesda, MDAssisting Diploma -
Medtech Institute
Silver Spring, MDEl Dorado High
Skills
Customer service
Telephone Skills
Result-Focused
Accurate and efficient
Organized
Proficient communicator
Follows protocols
Detail-oriented
Proactive
Spreadsheet Management
Report Development
Mail handling
Timeline
OPI Over The Phone Wolof Interpretation
Certified Languages International Inc.
10.2023 - Current
OPI Over The Phone Wolof Interpretation
Propio Language Services
10.2023 - Current
OPI - Over The Phone Wolof Interpretation
Ad-Astra
02.2022 - 12.2022
Front Desk Agent
Marriott
09.2021 - 11.2023
Assistance Store Manger
Forever 21
06.2019 - 10.2021
Teacher
Bright Horizon Daycare
04.2012 - 08.2013
Catering Supervisor
Corner Bakery Cafe
02.2012 - 03.2020
MEDone Urgent Care
Assisting Diploma -
Medtech Institute
El Dorado High