Daniel Tapia
Las Cruces,NM
Summary
Call Center Representative versed in customer support in high call volume environments. Superior computer skills and telephone etiquette.
Patient and empathetic Interpreter with extensive background in conflict resolution and customer care. Desires a Law Enforcement Officer role.
Customer Service Professional highly skilled in call center management, training, recruiting, service solutions, and innovative marketing concepts.
Patient and empathetic Interpreter with extensive background in conflict resolution and customer care. Desires a Law Enforcement Officer role.
Customer Service Professional highly skilled in call center management, training, recruiting, service solutions, and innovative marketing concepts.
Overview
16
16
years of professional experience
Work History
Over-the-Phone Interpretation (OPI)
Cyracom International Inc.
2303 Divot Ave, Las Cruces, NM 88001
01.2011 - Current
- Provided an elevated customer experience to generate a loyal clientèle.
- Provide language services to over 2,000 clients in healthcare.
- Giving innovative interpretation and translation services to clients in healthcare, business and government
Cashier/Carryout
SaveMart Groceries
495 N Valley Dr, Las Cruces, NM 88005
09.2009 - Current
- Greeted customers entering the store to ascertain what each customer wanted or needed.
- Described product to customers and accurately explained details and care of merchandise.
- Bagged, boxed or gift-wrapped sold merchandise per customer's request.
- Assisted customers with food selection, inquiries and order customization requests.
- Operated a POS system to itemize and complete an average of number customer purchases.
Education
High School Diploma - Business/Management
New Mexico State University
Skills
- Strong interpersonal skills
- Team-oriented
- Quick learner
- Exceptional communication skills
- Trusted key holder
- MS Windows proficient
- POS systems expert
- Safety and security-oriented
Timeline
Over-the-Phone Interpretation (OPI)
Cyracom International Inc.
01.2011 - Current
Cashier/Carryout
SaveMart Groceries
09.2009 - Current
High School Diploma - Business/Management
New Mexico State University
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