Ena Osmanagich
Bluffton,SC
Summary
Dynamic detailing manager with a proven track record at Integro, enhancing team performance through effective training and process improvements. Skilled in automotive detailing and quality assurance, I fostered a culture of excellence, achieving significant operational efficiency and consistently exceeding service delivery standards. Strong communicator dedicated to customer satisfaction and team success.
Overview
5
5
years of professional experience
Work History
Detailing Manager
Integro
Beaufort, SC
02.2024 - Current
- Oversaw detailing operations, ensuring adherence to quality standards and efficiency benchmarks.
- Trained and mentored staff, enhancing skills and improving team performance in detailing procedures.
- Implemented process improvements that increased operational efficiency and reduced turnaround time for projects.
- Developed training materials to standardize detailing techniques across the team, fostering consistency in service delivery.
- Collaborated with management to establish strategic goals for detailing services, aligning with company objectives.
- Improved overall department performance by setting clear goals and monitoring progress regularly.
Tool Rental Associate
Home Depot
Bluffton, SC
03.2021 - 02.2024
- Assisted customers in selecting appropriate tools for rental needs, ensuring satisfaction and product knowledge.
- Maintained cleanliness and organization of tool rental area to enhance customer experience.
- Conducted equipment inspections to ensure safety and functionality before rentals were processed.
- Collaborated with team members to streamline rental processes, improving workflow efficiency.
Education
Bachelors - Mechanical Engineering
Ashworth College
Norcross, GA07.2026
High School Diploma -
James Madison University
Harrisonburg, VA02.2023
Skills
- Automotive detailing
- Mechanically inclined
- Buffing
- Sanding
- Tool Proficiency
- Team management
- Training and mentoring
- Detail orientation
- Shop management
- Quality assurance
- Physical endurance
- Positive attitude
- Teamwork
- Customer service
- Attention to detail
- Problem-solving abilities
- Multitasking
- Reliability
- Excellent communication
- Active listening
- Effective communication
- Adaptability and flexibility
- Scheduling coordination
- Vehicle restoration
- Hiring and training
Languages
Bosnian
Native or Bilingual
Timeline
Detailing Manager
Integro
02.2024 - Current
Tool Rental Associate
Home Depot
03.2021 - 02.2024
Bachelors - Mechanical Engineering
Ashworth College
High School Diploma -
James Madison University